• Report: #1034895

Complaint Review: Equinox Skin Products

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  • Submitted: Thu, March 14, 2013
  • Updated: Thu, March 14, 2013

  • Reported By: Terry — Fallston Maryland
Equinox Skin Products
11532 Harry Hines Blvd. Dallas, Texas United States of America

Equinox Skin Products James Williams Purchased a skincare product online for $4.95, then was billed to my debit card, 14 days later, $99.00. Dallas, Texas

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I purchased a skincare product under the belief that the cost was $4.95.  This product was shipped immediately and was received within a few days.  I was told this evening that the $4.95 was the shipping cost, and that I agreed to the full cost of $99.00 which was the TRUE price of 2 tiny 3 ounce bottles. My debit card was charged the $4.95, and then on March 11, I was charged the additional $99.00.  I was fortuneate to find the website for the above and spoke with Mr. James Williams.  He raised his voice to me several times while I explained that this full cost was not made clear to me, when the $4.95 price was what I understood the cost to be.

This problem has caused my bank account to be in overdraft status, as I stay on top of this on a daily basis.  My bank is willing to work with me since I have been with them for a few years. This is very upsetting, and if you can do anything to rectify this situation, I would appreciate it very much.  Thank you for your time.
   Terry, Fallston Maryland

This report was posted on Ripoff Report on 03/14/2013 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-Skin-Products/Dallas-Texas-75229/Equinox-Skin-Products-James-Williams-Purchased-a-skincare-product-online-for-495-then-1034895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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