• Report: #1051767

Complaint Review: Equinox skin care

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  • Submitted: Fri, May 17, 2013
  • Updated: Fri, May 17, 2013

  • Reported By: Beth Murphy — Lake Worth Florida
Equinox skin care
1285 Baring Blvd Sparks, New York USA

Equinox skin care Ordered sample, was charged for two months while I was out of town. Was never notified that the charges would come out of my checking account Sparks New York

*Consumer Suggestion: I checked their site and found this....

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I saw on Facebook that you could try this product for $4.95 shipping and handling. I ordered the trial package, and never saw the very very small print that says you have to cancel in 14 days. For the next two months I was out of town, much to my surprise I came home to find $300.00 taken out of my checking accounts. I called only to be told that I had 14 days to cancel the order. On May 17,2013, I canceled the order and was told that they could not refund my money.

I would never recommend this company or product to anyone.

This report was posted on Ripoff Report on 05/17/2013 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-skin-care/Sparks-New-York-89434/Equinox-skin-care-Ordered-sample-was-charged-for-two-months-while-I-was-out-of-town-Wa-1051767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

I checked their site and found this....

AUTHOR: Ken - ()


To help you get started, we offer a 14-days trial of EquinoxSkinCare with the  eligibility of automatic enrollment in our home delivery program. You can try EquinoxSkinCare risk free to determine for yourself, if this product is right for  you. When you submit your order, you automatically agree to pay the  non-refundable discounted shipping & handling cost of 4.95 for your trial for  a full 30 day supply of equinox day and night serum.
If you find that the  product is not right for you, simply call our Customer Service Center at 1-877-316-1859 or the  numbers shown on your bank statement you can also send an email at customerservice@equinoxskincare.com to cancel your membership before the end of your 14-day trial period and you  will not be charged the full price of the equinox day and night serum. Your  14-day trial period begins at the date of  order our products are normally delivered within 3 to 5 business days from the  time of ordering. If you do not receive your trial bottles within five (5) business  days of placing the order, please contact our Customer Service Center or numbers  shown on your bank statement our support staff is available to give you more  updated information on the estimated delivery time along with the tracking info.
Address:               Equinox Skin Care               11532 Harry Hines Blvd # 320, Dallas TX 75229

 It was NOT in "very, very small print" as you stated.

To order the trial, you also had to check the box on the order blank stating you read and understood the terms and conditions.

No ripoff here...just an inability to comprehend.

No, I DON'T work for them.

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