- Report: #1070922
Report - Rebuttal - Arbitrate
Complaint Review: Equinoxdna
Equinoxdna1285 Baring Blvd 297 Sparks, Nevada USA
Equinoxdna Ordered Equinox cream - canceled order w/in 15 min. - $4.95 shpg is on VISA - they say I canceled product, but not shipping. Sparks Nevada
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On 6/25/13 I ordered Equinox Facial Cream and something called RVTL Antiaging Cream. The final bill of sale said the special price was only for a short time and after that, it would be $99 a month. So withint 15 min. I canceled the order. A month later the shipping charges of $4.95 for each one showed up on my VISA card. I called them - could barely understand them - and was told the order was canceled, but I neglected to cancel the shipping charge. How can they charge me shipping for something they never shipped?
I printed off the Cancellation Slip and kept it.
This report was posted on Ripoff Report on 07/29/2013 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Equinoxdna-/Sparks-Nevada-89434/Equinoxdna-Ordered-Equinox-cream-canceled-order-win-15-min-495-shpg-is-on-VISA--1070922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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