- Report: #582821
Report - Rebuttal - Arbitrate
Complaint Review: Equities First Holdings
Equities First Holdings10 West Market Street, Suite 3050 Indianapolis, Indiana United States of America
Rip-off Report REVIEW: Equities First Holdings LLC commits to total customer satisfaction. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Equities First Holdings employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of the business - EFH has developed strategies and techniques that produce exceptional results even in the most difficult markets and they have been proven over time. The key to their success has a lot to do with the extensive utilization of their elite group of professionals around the world that they work with. - feel safe confident & secure when doing business with Equities First Holdings. Indianapolis, Indiana
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SPECIAL UPDATE: May 2 2012: Equities First Holdings remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Equities First Holdings is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Equities First Holdings has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Equities First Holdings has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Equities First Holdings remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org.
Rip-off Report REVIEW:
Equities First Holdings, LLC joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
EEquities First approached Rip-Off Report last month with the express purpose of resolving an issue posted on Rip-off Report. EFH noticed that there was one complaint posted about their firm that was filed by an individual who was not their client. EFH has always held the position that they would go to any extent to deal with client complaints and to bring them to a satisfactory conclusion. After much research they determined that the complaint was filed by a competitor who was trying to gain an unfair business advantage. After a recent mailing to the one person who filed a Rip-off Report, it became apparent that Equities First Holdings is correct in their determination. They also have a sincere commitment to remedy any and all client concerns and/or misconceptions. Company executives stated to Rip-off Report that EFH has now dedicated a portion of their customer service team to work exclusively on making improvements in the client satisfaction area. These changes were implemented as a direct result of feedback they received from Rip-off Report.
Equities First Holdings, LLC CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Equities First Holdings is a full service, private, non purpose lender that specializes in securities based loans to individuals or businesses in need of prompt funding. They have developed strategies and techniques that work very effectively in both good and down markets. EFH is driven to maintain a very high level of customer satisfaction and works to ensure that clients have a clear understanding of their services prior to engaging the company. Whenever misunderstandings develop or there is a situation where a client is in need of extraordinary help, EFH has made it a policy to do whatever is necessary to remedy the situation. EFH has put in place a quality control professional with the objective of maximizing client satisfaction. The feedback received from the Rip-off Report has served as a catalyst for many of the changes implemented.
STATEMENTS FROM Equities First Holdings, LLC
Equities First Holdings is an organization that provides direct lending for their clients. Over the past 8 years they have performed on approximately 500 loan transactions. Equities First provides terms for their clients based on their evaluation of the risk and future performance associated with the proposed pledged collateral. EFH has had several repeat customers and has always returned the clients collateral at the maturity of the loan. EFH is available to respond to any client who is less than totally satisfied. Any issues should be directed to Julie LaPoint at 1-866-507-9160.
STATED IMPROVEMENTS FROM Equities First Holdings, LLC
If any client of Equities First Holdings needs additional help or more introductions, EFH is committed to go to whatever extent is necessary to make their clients satisfied.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Equities First Holdings has made every effort over the past few months to deal with any client issues that might arise. They have provided funding to over 500 individuals and businesses since they have been in business and are recognized as one of the premier securities based lending firms in the country. EFH insists on providing references to potential clients to ensure they have a clear understanding about what theyre getting involved in prior to a contract being signed.
Because of our investigation and the sincere efforts put forth by Equities First Holdings, Rip-off Report is confident in giving Equities First a positive rating. All in all, the company implemented strategic changes to its Client Satisfaction Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Equities First Holdings executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. An Equities First executive stated, "We know that all businesses make mistakes, but I can assure you that we are 100% committed to resolving any issues that arise and creating value for our clients".
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Equities First Holdings knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client (one person) who filed a Report on Equities First Holdings and I would now like to share the results with you.
Whenever Rip-off Report does a mailing for a company with many complaints, the majority of clients usually tell us, that they appreciated our efforts and most customers ask if they could remove the Report they filed and we always explain that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Equities First takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Equities First Holdings enjoys.
Rip-off Report feels Equities First Holdings has learned from the one person who complained... and they even seemed to be thankful..
Equities First Holdings, LLC shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Equities First Holdings has worked with many clients over time. What really is amazing that despite Rip-off Report appearing at the top of most search engines, one would think if there was a real problem with Equities First Holdings, there would be many complaints listed on Rip-off Report. Equities First Holdings complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Equities First provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Equities First Holdings, overall, our research demonstrated to us that Equities First is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Equities First Holdings Customer Service: email@example.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Equities First Holdings, LLC.
Equities First Holdings, LLC Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program ...A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 03/18/2010 11:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equities-First-Holdings/Indianapolis-Indiana-46204/Rip-off-Report-REVIEW-Equities-First-Holdings-LLC-commits-to-total-customer-satisfaction-582821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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