- Report: #1007063
Report - Rebuttal - Arbitrate
Complaint Review: Equity Trust Company
Equity Trust Company343 W. Bagley Rd. Berea, Ohio United States of America
Equity Trust Company Horrible place to work Berea, Ohio
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Mind you, when you get a complicated call where assistance from a supervisor is needed, they're always busy and can't help, but somehow manage to have the time to follow when you're not taking calls to tell you to grab some. Then when clients call in rightfully upset and request a supervisor, they only rarely will take the call and in most instances instruct you to set up a callback that they never follow up on. They also have no problem talking negatively about the reps they are supposed to be assisting and supervising which is in my opinion is very unprofessional. They are also very rude and condescending the majority of the time.
The processing and back office departments constantly make huge mistake that result in big problems for the clients and there is no support available to provide these clients. I have only been employed for about 7 months and there was just a new training class put on the phone, half the people from the newest class have quit and about 5 other people have quit or submitted 2 weeks notices. I have never been this stressed and unhappy at a job in my life and have never left a job in this short a time period but as far as I'm concerned, my time with this company has been far too long.t
This report was posted on Ripoff Report on 01/31/2013 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equity-Trust-Company/Berea-Ohio-44017/Equity-Trust-Company-Horrible-place-to-work-Berea-Ohio-1007063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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