- Report: #365558
Report - Rebuttal - Arbitrate
Complaint Review: Eric Hill Nissan
Eric Hill Nissan13050 1-10 Service Road New Orleans, Louisiana U.S.A.
Eric Hill Nissan And Nissan North America Beware - switched my tires, did not honor warranty New Orleans Louisiana
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So now I have the tires I paid for but the "low tire" light is still on. Eric Hill Nissan attempted to fix it twice by re-setting something but that didn't work. Finally I brought it to Slidell Nissan to see if they could fix it. Found out the tires had never been "programmed", thus the friggin light stayed on. Then Slidell Nissan politely charged me $108 for programming the tires and fixing the light that had been broken since new! They said it was Eric Hill Nissan's responsibility to fix it and they were tired of fixing their mistakes. Can't say I blame em but it's not MY fault. I had about 22,000 miles on the car at that point. They said call Nissan North America to get my money back. Whatever.
As instructed, I call Nissan North America 1-800-NISSAN1 to get refunded the $108 I was forced to pay for a warranteed job, something that was supposed to have been done before they even sold the car - insane. Shannon McGuire, my "Regional Consumer Affairs Representative" spent over a month "reviewing" all the facts of the case. Last week, to my utter amazement, she called to say they would not reimburse me for the work because 1) I waited six months between the SECOND and THIRD time I went in to have it fixed, and 2) I brought it to another dealership and I should have brought it back to Eric Hill Nissan. FOR THE THIRD TIME!!!??? Shannon, no offense, but you are an idiot and should NOT be in customer service of any kind. Do us all a favor and find a job that doesn't deal with people - zookeeper maybe?
So there you go - theft of my tires, incompetent technicians, charging for warranty work, and finally an idiotic resolution to a simple customer request - a last chance to right an obvious wrong.
My wife's Armada and my Maxima will be the LAST Nissans my family owns. I guess they really needed the 100 bucks more than the 30 grand we spent on the last two cars. Oh well. Nice work Shannon!! You saved your company $108 dollars... ;o)
This report was posted on Ripoff Report on 08/21/2008 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eric-Hill-Nissan/New-Orleans-Louisiana-70128/Eric-Hill-Nissan-And-Nissan-North-America-Beware-switched-my-tires-did-not-honor-warran-365558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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