I bought a new 2007 Nissan Maxima SE from Eric Hill Nissan in September 07. On the way home the "low tire" light was on. Little did I know that Eric Hill Nissan had switched my 18 inch Eagle TSA's for the cheaper 17 inch Continentals found on the SL model. After a friend pointed that out (two weeks later) I went back and demanded 18 inch tires. Well, they gave them to me (a month later) by snatching them off the nearest 08 model and putting my USED tires on the 08 to sell like new - nice.
So now I have the tires I paid for but the "low tire" light is still on. Eric Hill Nissan attempted to fix it twice by re-setting something but that didn't work. Finally I brought it to Slidell Nissan to see if they could fix it. Found out the tires had never been "programmed", thus the friggin light stayed on. Then Slidell Nissan politely charged me $108 for programming the tires and fixing the light that had been broken since new! They said it was Eric Hill Nissan's responsibility to fix it and they were tired of fixing their mistakes. Can't say I blame em but it's not MY fault. I had about 22,000 miles on the car at that point. They said call Nissan North America to get my money back. Whatever.
As instructed, I call Nissan North America 1-800-NISSAN1 to get refunded the $108 I was forced to pay for a warranteed job, something that was supposed to have been done before they even sold the car - insane. Shannon McGuire, my "Regional Consumer Affairs Representative" spent over a month "reviewing" all the facts of the case. Last week, to my utter amazement, she called to say they would not reimburse me for the work because 1) I waited six months between the SECOND and THIRD time I went in to have it fixed, and 2) I brought it to another dealership and I should have brought it back to Eric Hill Nissan. FOR THE THIRD TIME!!!??? Shannon, no offense, but you are an idiot and should NOT be in customer service of any kind. Do us all a favor and find a job that doesn't deal with people - zookeeper maybe?
So there you go - theft of my tires, incompetent technicians, charging for warranty work, and finally an idiotic resolution to a simple customer request - a last chance to right an obvious wrong.
My wife's Armada and my Maxima will be the LAST Nissans my family owns. I guess they really needed the 100 bucks more than the 30 grand we spent on the last two cars. Oh well. Nice work Shannon!! You saved your company $108 dollars... ;o)
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