- Report: #594597
Report - Rebuttal - Arbitrate
Complaint Review: Erie Insurance Company
Erie Insurance Company8514 McAlpine Park Dr. Ste 135 Charlotte, North Carolina United States of America
Erie Insurance Company Rude, Unprofessional, disrespectful, inconsiderate Charlotte, North Carolina
*General Comment: Roofer
*UPDATE EX-employee responds: Donan Experience
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On Dec. 1, 2009 Kathy Riser, an adjuster for Erie Insurance came out to inspect my roof for hail damage. She asked for date of loss, I indicated that it was some time in April 2009, but didnt know the exact date. She spent approximately 15-20 minutes on the roof. She was not equipped with a ladder, I had to supply one. She took pictures but she did not put any markers in the photos to indicate what she was taking pictures of. After inspecting the roof, she came inside and spoke with me and told me that she did not see any hail damage. Let me add it took her over 2 weeks to come inspect my roof once the claim was filed.
On 12/11/09 I had another roofer come out and look at my roof. He took pictures and indicated that I did indeed have hail damage. He also provided me with photos with markers showing where the hail damage was.
I have had another insurance company, to inspect my roof and they also indicated that I had damage to my roof.
Since the first visit with Kathy Riser I have had a total of 3 different companies inspect my roof and say I have hail damage. Not to mention I have also been on my roof and can also say that there is indeed damage.
On 12/17/2009, Michelle Stewart hung up the phone on me. She is a property Supervisor with
Michelle Stewart thinks she can get away with the way she talked to me, she cannot. She is supposed to be the property supervisor for Erie Insurance. Ive had Erie Insurance now and they are a wonderful company as long as you pay your premiums. But when it comes time to paying a claim they dont want anything to do with it. Also, Erie Insurance is telling me that these roofing companies are going door to door telling people they can get new roofs. This has nothing to do with it, this is irrelevant. Nobody came door to door and told me I could get a new roof.
I have also talked with Phyllis Taylor at the corporate headquarters who is at 1-800-458-0811. She told me she was going to get a letter out to me as far as what was going on. As of 2/24/10 I still have not received any documentation from her. This was stated in Dec. 2009. Also, Erie Insurance in
On January 22, 2010, Michael D. Spensieri of Donan Engineering, another company
Upon review of the report that Donan submitted the first discrepancy I noticed was that he stated date of loss was May 11, 2009. The report also stated that according to the Storm Prediction Center (SPC) of the National Weather Service (www.spc.noaa.gov/climo/) did not report hail within 25 miles of the subject site for this date. That is not the date I gave
However, upon my own research using the same website, I did find that hail was reported in the area on April 10, 2009. This is in the same month in which I stated the loss occurred. I have attached those findings as well.
Also, I reviewed the photos that Donan shot and compared them to the photos from the other roofing company and there is no detail at all in them. They did not zoom on any particular part of the roof. The only close up shot was taken of the nail pops. The Engineer also stated that there was No collateral indicators of hail impact on the light gauge metal flashing photo 0006. On photo 0008 in which the engineer stated the Collateral indicators of hail impact on roof vent cap. Difficult to see impacted areas with white paint on vent caps. Which is completely not the case in the photos that were taken by the other companies all of which are attached and areas are circled.
I spoke with Bob Waylon at Donan Engineering on Feb. 18, 2010. We discussed the discrepancies in the report and that we have numerous pictures from other companies that were blown up to 8x10 size to see damage was not in May but in April. I indicated that I felt like their company was bias and represented
In conclusion, my feeling is that this Engineer is trying to discredit this claim by stating that all damage is due to blistering, nail pops and man made causes. Clearly, that is not the case.
Please note that upon further investigation, Erie Insurance in not accredited with the BBB (Better Business Bureau) with several complaints.
This report was posted on Ripoff Report on 04/19/2010 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Erie-Insurance-Company/Charlotte-North-Carolina-28211/Erie-Insurance-Company-Rude-Unprofessional-disrespectful-inconsiderate-Charlotte-Nort-594597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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