• Report: #327038

Complaint Review: Eros Boutique

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  • Submitted: Fri, April 18, 2008
  • Updated: Fri, May 01, 2009

  • Reported By:san antonio Texas
Eros Boutique
581A Tremont St, Boston, Massachusetts U.S.A.
  • Phone: 617-425-0345
  • Web:
  • Category: Sex Shops

Eros Boutique Anyone interested in a class action this company is out of control Boston Massachusetts

*Consumer Suggestion: Dont need a class action to sue Sheila Skovholt-Rae for fraud. "Hugh Jass" Obvious fake name

*Consumer Suggestion: Your favorite "whine"...class action

*Consumer Comment: Yep.. I am interested.

*Consumer Comment: This it an outright lie and fabrication to defend the fraud that Sheila Skovholt has perpetuated

*UPDATE Employee: Eros Boutique Shipping Terms and Conditions

*UPDATE Employee: Eros Boutique Shipping Terms and Conditions

*UPDATE Employee: Eros Boutique Shipping Terms and Conditions

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I ordered from this company two weeks ago for 3-5 day fedex of my product. Received confirmation of my order via e-mail and a charge to my bank account. 5 days pass, no product. Phone call results in only full voicemail, e-mail results in no response, faxed complaint, no response. 200.00 dollars gone.

I begin researching only to find that dozens of people have been robbed by Eros Boutique there are 58 complaints on better business bureau of people who have ordered, not received their product and no response from the company. I wish I could open a company just to cash in on the hard earned money of people and do whatever I please, I don't believe my moral values would allow me to number 1 and another I was under the firm belief that this is illegal to do. I believe it is time for this company to pay up what they have taken or stopped permanently from stealing from others.

Anyone interested in a class action lawsuit to have them return what is rightly theirs or putting to question their business practices? Maybe a list of individuals who have been taken by eros and would like to join a class action should be created via the web?

1littlemomma
san antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 04/18/2008 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eros-Boutique/Boston-Massachusetts-02118/Eros-Boutique-Anyone-interested-in-a-class-action-this-company-is-out-of-control-Boston-Ma-327038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Dont need a class action to sue Sheila Skovholt-Rae for fraud. "Hugh Jass" Obvious fake name

AUTHOR: Ander - (U.S.A.)

Dont need a class action to sue Sheila Skovholt-Rae for fraud.

"Hugh Jass" Obvious fake name.

Even though people just dispute claim and don't even bother to file it is sad because her own vendors have filed non payment and blatant breach of copyright on this very site.
http://www.ripoffreport.com/reports/0/470/RipOff0470647.htm

The BBB history is horrid.
2 regarding Contract Issues
2 regarding Failure to honor a contract or agreement
3 regarding Credit, Billing or Collection Issues
2 regarding Failure to correct billing errors
1 regarding Unauthorized credit card charges
18 regarding Customer Service Issues
2 regarding Failure to provide promised assistance or support for products or services
16 regarding Failure to respond to phone calls or written requests for assistance or support
75 regarding Delivery Issues
1 regarding Delivery of unordered products
1 regarding Late delivery of services
73 regarding Non-delivery of products
2 regarding Refund or Exchange Issues
2 regarding Failure to honor refund, exchange or credit policies
1 regarding Service Issues
1 regarding Delayed completion of service


Eros has a bad name in the community itself.. look at http://www.yelp.com/biz/eros-boutique-and-accesories-roxbury

here are just 2 of the horrid reviews this store gets from locals.
--------------------------------------------------------------------------------
Sara G.

Altadena, CA
2 star rating
10/25/2008

Wow...going here was quite an experience. And I don't mean because of their products--I was actually going since I wanted to see some of their leather corsets in person. I had actually read all the reviews here before going and thought the low rating was due to a shock of the products,
"Wow...going here was quite an experience. And I don't mean because of their products--I was actually going since I wanted to see some of their leather corsets in person. I had actually read all the reviews here before going and thought the low rating was due to a shock of the products, but since that's a little more my taste, I thought it would be just the kind of store I was looking for. Well? Wrong. The store had no leather corsets in the store at all and in general had a very weak and very, very overpriced selection of items.

However, those cons pale in comparison to the absolutely bat-shit crazy woman who worked there (and possibly owned the place). The other person in the store was asking the sales lady about a few different items. Suddenly she starts yelling at him that she's not there to just give out free information. She comes from behind the counter to verbally assault him and continues to yell about how she's not there to just tell him stuff for free. She inquires what his job is, and then asks how he'd like to just do his job for free. I was standing far enough away that I couldn't hear any of his responses, but I heard hers very clearly.

At some point, I went up near the counter to look at something, although why I didn't just make my escape while the guy was paying for something is now beyond me. Then she starts to go on about how everyone knows he has a penis and that he doesn't have to walk in like he wants everyone to know. For some reason she seemed to like me, and it was only after her completely random assortment of questions (such as where I got my teeth done and what I thought about the price she paid for rent) it hit me that she was drunk. Really, really drunk. At 5pm. Luckily I was able to escape her craziness since mid-sentence she started to turn the lights off in the store and informed me that she needed to pick up her sons from football practice. I quickly ran out and prayed that she wasn't driving to get them."
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Doris K.
3 star rating
7/7/2007
Belmont, MA

The worst adult store that I have ever visited. It's small, dark, lacks customer service and selection. I walked into the store one afternoon and there was no one to greet me nor did anyone come out from the back to help me. So I helped myself. The shop has mostly leather wear and hardcore S&M products. They barely had any assortment of lingerie or vibrators, and everything was so pricey. If you're looking for a nicer store try Good Vibrations in Brookline.
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Hmm.. customers AND suppliers having problems with Eros Boutique?

Sheila Skovholt-Rae is obviously "Hugh Jass" or one of her employers. The only right thing is to bring all this evidence to a court of law and have her license revoked.
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#2 Consumer Suggestion

Your favorite "whine"...class action

AUTHOR: Hugh Jass - (U.S.A.)

For the 100th time...
A class action requires thousands of plaintiffs, all with similar issues.
The costs of the suit can run into the tens of thousands of dollars, usually more.
When it's settled, the only winners will be the lawyers.
Stop the "class action" cry of the ignorant.
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#3 Consumer Comment

Yep.. I am interested.

AUTHOR: Ander - (U.S.A.)

A close friend was ripped off by this website. if any action is taken please inform me so i can get her to join up.
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#4 Consumer Comment

This it an outright lie and fabrication to defend the fraud that Sheila Skovholt has perpetuated

AUTHOR: Ander - (U.S.A.)

This it an outright lie and fabrication to defend the fraud that Sheila Skovholt has perpetuated.

I am a customer of this website and there has been NO tracking number sent. NO email response to repeated requests for tracking number and NO contact possible because they NEVER answer their phone. It is on PERMANENT full voicemail NO MATTER WHAT TIME OF DAY IT IS CALLED. This fraud has gone on way too long and needs to be brought down and Sheila Skovholt should never be able to run an online shop ever again.

I have disputed the charge and made sure i will not pay for Sheila Skovholt to ignore my inquiries about an order i have never received for a month and a half.

Stop Sheila Skovholt she is a fraudulent and negligent owner with no care for customer service or completing legal transactions.
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#5 UPDATE Employee

Eros Boutique Shipping Terms and Conditions

AUTHOR: Eros Boutique - (U.S.A.)

I am a manager at Eros Boutique and have been for 3 years and was appalled to find that there are 5 reports filed against Eros Boutique on this website. On our website we have listed our Shipping Terms and Conditions which state:

"Shipping and Order processing time
Order Processing Time includes time to process and pack your order. UNLIKE MOST COMPANIES EROS BOUTIQUE PROCESSES, PACKS & SHIPS 7 DAYS A WEEK to ensure your package gets to you as quickly as it can. Orders are processed, packaged & shipped from 10am to 10pm EST Monday -Sunday If the merchandise is in stock, your order should leave our warehouse in 1 day & get to you within 3 to 4 days . If the merchandise is on back order it may take additional time (Custom Latex Colors will take a additional 7 to 10 days to ship). Shipping Time is selected by you when you select the shipping method contact us at sales@erosboutique.com to check for availability. We strive at Eros Boutique.com to process, pack & deliver your order as quickly as possible, our Warehouse staff prides itself on its continuous efforts to ensure your products get to you swiftly. For your convince we email you a tracking number to your email address once the order ships. (your email address is never rented or sold)"

Whenever we have a backordered item we e-mail the customer and let them know when their item is expected to ship. If a customer is dissatisfied with the wait time for a product we will immediately refund them. We do not have the authority to hold a persons funds without their consent. A credit card company will charge us a $25.00 fee for a chargeback and will up our percentage rate for all credit card transactions thereafter - it does not make any business sense to decline a refund to a customer if they request it.
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#6 UPDATE Employee

Eros Boutique Shipping Terms and Conditions

AUTHOR: Eros Boutique - (U.S.A.)

I am a manager at Eros Boutique and have been for 3 years and was appalled to find that there are 5 reports filed against Eros Boutique on this website. On our website we have listed our Shipping Terms and Conditions which state:

"Shipping and Order processing time
Order Processing Time includes time to process and pack your order. UNLIKE MOST COMPANIES EROS BOUTIQUE PROCESSES, PACKS & SHIPS 7 DAYS A WEEK to ensure your package gets to you as quickly as it can. Orders are processed, packaged & shipped from 10am to 10pm EST Monday -Sunday If the merchandise is in stock, your order should leave our warehouse in 1 day & get to you within 3 to 4 days . If the merchandise is on back order it may take additional time (Custom Latex Colors will take a additional 7 to 10 days to ship). Shipping Time is selected by you when you select the shipping method contact us at sales@erosboutique.com to check for availability. We strive at Eros Boutique.com to process, pack & deliver your order as quickly as possible, our Warehouse staff prides itself on its continuous efforts to ensure your products get to you swiftly. For your convince we email you a tracking number to your email address once the order ships. (your email address is never rented or sold)"

Whenever we have a backordered item we e-mail the customer and let them know when their item is expected to ship. If a customer is dissatisfied with the wait time for a product we will immediately refund them. We do not have the authority to hold a persons funds without their consent. A credit card company will charge us a $25.00 fee for a chargeback and will up our percentage rate for all credit card transactions thereafter - it does not make any business sense to decline a refund to a customer if they request it.
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#7 UPDATE Employee

Eros Boutique Shipping Terms and Conditions

AUTHOR: Eros Boutique - (U.S.A.)

I am a manager at Eros Boutique and have been for 3 years and was appalled to find that there are 5 reports filed against Eros Boutique on this website. On our website we have listed our Shipping Terms and Conditions which state:

"Shipping and Order processing time
Order Processing Time includes time to process and pack your order. UNLIKE MOST COMPANIES EROS BOUTIQUE PROCESSES, PACKS & SHIPS 7 DAYS A WEEK to ensure your package gets to you as quickly as it can. Orders are processed, packaged & shipped from 10am to 10pm EST Monday -Sunday If the merchandise is in stock, your order should leave our warehouse in 1 day & get to you within 3 to 4 days . If the merchandise is on back order it may take additional time (Custom Latex Colors will take a additional 7 to 10 days to ship). Shipping Time is selected by you when you select the shipping method contact us at sales@erosboutique.com to check for availability. We strive at Eros Boutique.com to process, pack & deliver your order as quickly as possible, our Warehouse staff prides itself on its continuous efforts to ensure your products get to you swiftly. For your convince we email you a tracking number to your email address once the order ships. (your email address is never rented or sold)"

Whenever we have a backordered item we e-mail the customer and let them know when their item is expected to ship. If a customer is dissatisfied with the wait time for a product we will immediately refund them. We do not have the authority to hold a persons funds without their consent. A credit card company will charge us a $25.00 fee for a chargeback and will up our percentage rate for all credit card transactions thereafter - it does not make any business sense to decline a refund to a customer if they request it.
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