Esbi unotherized billing against our phone bundled service with Qwest charged 14.95 for three months, unnoticed Layton utah

I was checking, my phone bill to see why the bundled charges were so high. I have not paid much attention to the billing from Qwest in the past,just the charges for long distance.

I thought that the other charges were part of the standard service and were preset. I saw a charge for 14.95 on the July bill and wondered what it was.

I called an 800 hundred # and was told that, the e-mail discount service was a program for shopping on the web. that had been authorized by my household for their service....

not so. they did cancel the service and I requested the fees returned. so far they have agreed to return one months cost.

kenneth
layton, Utah
U.S.A.