• Report: #478052

Complaint Review: Esbi

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  • Submitted: Mon, August 10, 2009
  • Updated: Thu, September 03, 2009

  • Reported By:layton Utah
Esbi
Layton, Utah U.S.A.

Esbi unotherized billing against our phone bundled service with Qwest charged 14.95 for three months, unnoticed Layton utah

* : Call Qwest to get a refund of any unauthorized charges

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I was checking, my phone bill to see why the bundled charges were so high. I have not paid much attention to the billing from Qwest in the past,just the charges for long distance.

I thought that the other charges were part of the standard service and were preset. I saw a charge for 14.95 on the July bill and wondered what it was.

I called an 800 hundred # and was told that, the e-mail discount service was a program for shopping on the web. that had been authorized by my household for their service....

not so. they did cancel the service and I requested the fees returned. so far they have agreed to return one months cost.

kenneth
layton, Utah
U.S.A.

This report was posted on Ripoff Report on 08/10/2009 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Esbi/Layton-Utah-84040/Esbi-unotherized-billing-against-our-phone-bundled-service-with-Qwest-charged-1495-for-th-478052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1

Call Qwest to get a refund of any unauthorized charges

AUTHOR: rollercoaster - (USA)

I would recommend contacting Qwest directly if you are having problems getting a full refund of unauthorized charges billed through your Qwest telephone/internet bill. If the Qwest representative follows current policy, they will refund all unauthorized charges from the bill; Qwest will pay out of their own pocket. Qwest will get the money back directly from the company it was billed through anyway so they will have no problem making you happy.
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