My story is the same as all the previous writers, particularly regarding the "location" expectations and lack of communication. I made it very clear up front to Tom Cook, my "seller's representative," that I was only interested in handling large corporate accounts and I was NOT interested in doing any sales work. He reassured me their LOCATION department handled that and all I had to do was deliver the machines, train the staff and manage inventory.
Of course, once I paid my money and received the machines I discovered otherwise. I sent in my zip codes and they set up two location appointments - neither in the designated areas - both about 25- 30 miles from my house and both disappointing prospects. I rejected those for safety reasons.
At that point I realized that there was a problem and the story continues in a frenzy of broken promises and unanswered phone calls. It is frightening to see how there is a pattern to their deceipt.
The main issue I wish to present is whether they POSSIBLY broke a Federal Trade Commission Rule. Regarding the INFORMATION FOR PROSPECTIVE BUSINESS OPPORTUNITY PURCHASERS REQUIRED BY THE FEDERAL TRADE COMMISSION, page 6. In the second to last paragraph it states "The prospective purchaser must have .....the completed Purchase Order at least 5 business days before any money is paid to ESPRESSO ITALIA MARKETING INC...." According to my documentation I completed the purchase order and signed on 5-10-2004, mailed it with the money order on 5-12-2004, and they received the funds and the president accepted the contract on 5-13-2004.
NOTE: I DID NOT RECEIVE A COMPLETED PURCHASE ORDER WITH MY DISTRIBUTION PACKAGE. I received a blank one and, after some negotiating during a very persuasive phone call on 5-10-04, Tom Cook told me how to fill it out. I decided to think about it for a couple of days. Well apparently when they did not receive the funds as expected on 5-11-04, he called me on the morning of 5-12-04. Again, more resassurances(???) and pressure to send in the money and get the process started - locations in Houston were waiting for their machines as we spoke!!
If anyone has any insight on this FTC Regulation, which I believe is put into place as a "buffer zone" for individuals making such investing decisions, please share your knowledge. Does anyone know what steps I should take from here - should I file a complaint with the FTC and/or contact a lawyer