• Report: #1007322

Complaint Review: Essence of Argan

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  • Submitted: Fri, February 01, 2013
  • Updated: Sat, February 02, 2013

  • Reported By: nora — thornton Colorado United States of America
Essence of Argan
6741 W Sunrise Blvd Internet United States of America

Essence of Argan fraud, Internet

*UPDATE Employee: Essence of Argan Customer Care

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Ordered free sample and paid shipping. Didn't like the product, called and got an RMA to return. Returned product. Have delivery confirmation that it was received 12/12/12.  Was charged $83.80 on my credit card. No refund by 1/11/13. Called and was told they could not process because my card expired, gave them the new expiration date, they said it would not process, they would issue a check on 1/14/13. 1/25/13 called again as the check still had not arrived. The check had finally been issued on 1/25/13.

This report was posted on Ripoff Report on 02/01/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Essence-of-Argan/internet/Essence-of-Argan-fraud-Internet-1007322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Essence of Argan Customer Care

AUTHOR: Essence of Argan - (United States of America)

Dear Madam,

Thank you for leaving a comment through ripoffreport.com. We sincerely apologize for the inconvenience this concern caused you.

The problem was between your bank and our bank where somehow the refund attempts were rejected and therefore we had to write you a check. This manual process takes time compared to doing it through our database while you are on the phone.

The check has been mailed but for us to provide its tracking details, we need to know your name. You can either call us or send us an email for faster response.

Best,

Customer Care
customerservice@essenceofargan.com
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