- Report: #749240
Report - Rebuttal - Arbitrate
Complaint Review: Essential Retail Services
Essential Retail Services970 Reserve Drive, Suite #180 Roseville, California United States of America
Essential Retail Services Pacific Air My company made repairs, we were NOT PAID, little communication from ERS, not answers from ERS Roseville, California
*UPDATE Employee: VENDOR DID NOT MEET TERMS
They don't even follow their own internal guidelines. I was doing work but was not listed as a vendor. No one asked me to fill out a profile, submit insurance info... nothing. I thought this was strange since I've worked for other retail service companies. I figured if I'm not an official vendor than A/P probably doesn't have me in the system and I won't get paid. So I started calling and emailing to find out when I'm getting paid. I got a vendor profile form from someone and noticed that they wanted a signature at the bottom confirming that I had read the "Agreement". There was no agreement attached so I requested a copy. I requested and requested and requested for 2-3 weeks with every contact I had at ERS. No one replied and I have never seen this "Agreement". Needless to say I did not sign the document.
The last time I called I was told that the Accounts Payable person misses a lot of work and is behind. The receptionist could not provide any answers of course. She said the best I could do is leave a message for Accounts Receivable and I may get a reply. That was weeks ago. No reply.
BOTTOM-LINE: If you're a contractor, even if you're hungry for work, stay away from this company. They also go by the name Pacific Air Conditioning and Heating. I wish I would have seen these reports before I started working.
This report was posted on Ripoff Report on 07/05/2011 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Essential-Retail-Services/Roseville-California-95678/Essential-Retail-Services-Pacific-Air-My-company-made-repairs-we-were-NOT-PAID-little-co-749240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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