• Report: #692508

Complaint Review: Estes Express Lines

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  • Submitted: Tue, February 08, 2011
  • Updated: Tue, February 08, 2011

  • Reported By: Will — rockport Indiana United States of America
Estes Express Lines
3901 W. Broad St. Richmond, Virginia United States of America

Estes Express Lines Half of my shipment vanished.. Richmond , Virginia

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I used UShip to have two pallets of autoparts sent from Montana to Indiana. I also paid for a lift service for the unload. I was told that my parts would be here in two weeks on a Thursday.

I get a call a week later from a trucker with the shipment wanting to know where to go. When I told him the address he told me that he would not deliver here even though trucks are on our road all the time. I told him to meet me at a gas station 5 miles away...he was in a hurry by the way so I had to drop everything and get to the meeting point.

Of course there was no lift service even though I paid for it so ..the driver shoved the parts to the back of the trailer where I took them and loaded them into our truck. Here is where I made my mistake. I didnt inventory everything while loading my truck and didnt notice that so many parts were missing . The driver was in a hurry and so I didnt want to slow him down by taking inventory as we unloaded-loaded.  The driver signed and I signed the delivery receipt.

After I did an inventory and found out that we were missing a pallet, I called Legion Logistics and made a claim. She told me she would make a claim with Estes . After a month I call Legion Logistics again and she said she would call the trucking company again and call me back. She never called me back so I called Estes and was told Legion never filed a claim so I filed one myself.

After months I get a letter from Estes informing me that I was declined on the claim because I had signed the delivery receipt .. So..if doing biz with these companies be careful and take all precautions.


This report was posted on Ripoff Report on 02/08/2011 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Estes-Express-Lines/Richmond-Virginia-23260/Estes-Express-Lines-Half-of-my-shipment-vanished-Richmond-Virginia-692508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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