- Report: #1035396
Report - Rebuttal - Arbitrate
Complaint Review: Esurance
EsuranceP.O. Box 5262 Internet United States of America
Esurance uses Bait and Switch scam! Crooks! Internet
When I supply them with the information showing it was not at fault, the other driver was cited, and the other drivers insurance paid for my damages they didn't adjust the rate. I called customer service and they said "Oh yeah we fixed it, it now shows as not at fault." I said my rate hasn't been fixed yet and she tells me it won't be fixed either. Even though I had a not at fault accident and was not cited and had no claims it's their policy to increase the rates.
I have no tickets and even got a 5 year claim free discount but yet they raise me over $100 a month for a not at fault accident. Buyer beware after researching it is apparent this is their business practice to lure customers in with a good rate and then dramatically increase it. I switched thinking I was going to save money and now I am paying MORE than I was with a reputable company. When asked what we could do to fix this I was told I could switch companies....customer service, right.
This report was posted on Ripoff Report on 03/17/2013 01:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Esurance/internet/Esurance-uses-Bait-and-Switch-scam-Crooks-Internet-1035396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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