- Report: #1081401
Report - Rebuttal - Arbitrate
Complaint Review: Etienne Aigner
Etienne Aigner, Select State/Province USA
Etienne Aigner Shoes fell apart in an hour NewYork
*Author of original report: 2nd pair fell apart
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This is the message I emailed to the company on 8/21/13. Got an automated receipt, but no reply. Tried calling their 800 number. All you can do is leave a message, which I did. No reply. Resent the message on 8/27. Still no reply. So I guess they just don't care.
I bought a pair of mid-heel sandals at the Aigner outlet in Wyomissing PA. When I wore the shoes for the first time within a half hour of leaving the house I started to wobble. Looked down and saw that the heel on the right shoe had split. A piece was missing and another piece was cracked and coming off. By the time I got to a place to get some tape to try to hold it together until I got home another piece had come off. Put tape around what was left. And by the time I got home the left heel had also come apart. It was quite upsetting since I was constantly afraid another part would break off and I would fall. When I tried to call the outlet I learned that it had closed down. [continued below]....
It does not seem right for shoes to fall apart in such a dangerous way the first time they are worn. And as I turned them over the take the pics I see that the sole is also starting to crack. The shoes were outlet priced at $29.99. A lot to pay for less than an hour of wear
This report was posted on Ripoff Report on 09/03/2013 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Etienne-Aigner/Select-StateProvince/Etienne-Aigner-Shoes-fell-apart-in-an-hour-NewYork-1081401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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