• Report: #946339

Complaint Review: EtourandTravel

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  • Submitted: Tue, September 25, 2012
  • Updated: Tue, September 25, 2012

  • Reported By: Lala — Alton Illinois United States of America
EtourandTravel
3626 Quadrangle Blvd, Suite 400 Orlandao, Florida United States of America

EtourandTravel E Tour and Travel Sold me extras that don't exist to get me to purchase the vacation package Orlandao, Florida

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The sales team lead/supervisor of the company said that if I purchase the vacation package (3 nights in orlando, and 3 nights in daytona), they would give me a pin# that would allow me to get 50% or $50 off of each theme park ticket I wanted.  He told me I could save 50% of my entry costs plus the extra $100 they give to go towards the tickets which would save me something like $500!   He also told me I only need to take the timeshare tour of the orlando property - not daytona.   

Tickets are normally $90 each per park... so that was the deal breaker for me.  So a family of 4 could go to all 4 Disney theme parks for 1/2 price.  (instead of paying for 16 tickets, I would only pay for 8 - but receive 16) I mentioned to him that Disney doesn't give discounts like that, he said that they have the tickets in hand and I would need to just give the pin # to the reservation agent and pick the tickets up the day I arrive.  Something seemed fishy.  You have 15 days to cancel the package.  I went through the online support 3 days before the 15 days were up, and no-one got back to me.  So, I called to question the process and the tickets, but it was the 16th day. 

When I called on the 16th day, the supervisor explained to me that the pin # is a side package and cannot be used at the same time of the package I purchased, and that it's only a $50 discount for 1 ticket anyways.  He also said I also have to take a tour of both properties - orlando and daytona.  And that it's passed the 15th day, and I cannot cancel the package.  I told him he does have the power to cancel the package because it was sold to me under false pretenses and that a verbal agreement was made.  He appologized, and offered to upgrade my stay or give me an extra ticket to the parks.  I asked him to listen to the recordings - but I doubt they will.   

So basically, the sales office made a verbal agreement on the phone to which I would receive 50% off theme park tickets, pay $149 for the package and they would split the payment over 3 months ($79, $35, and $35) - BUT,  my account was debited $79 and $70 on the same day (thank goodness I had enough money to cover it), and that I would only need to take 1 time share tour.  

So, the whole reason I baught the package was false, and they aren't really compensating me for what they did.  Don't purchase their package... it's more of a headache than what it's worth.  You could go to Orlando, and find a hotel that is $149 for the whole week.  It might not have a waterpark, but you'll probably only sleep there anyways.

This report was posted on Ripoff Report on 09/25/2012 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/EtourandTravel/Orlandao-Florida-32817/EtourandTravel-E-Tour-and-Travel-Sold-me-extras-that-dont-exist-to-get-me-to-purchase-th-946339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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