- Report: #376515
Complaint Review: Etourandtravel
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| Etourandtravel 3626 Quadrangle Blvd. Suite 400
Orlando, Florida U.S.A. |
|
Etourandtravel trying to get us to pay money to extend a vacation package we NEVER purchased 7 years ago Orlando Florida
*UPDATE Employee: Never Purchased?
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A terrible "vacation" company called www.etourandtravel started calling us about 2 weeks ago. They insist that my ultra conservative husband purchased an online vacation package 7 years ago and for only $25 we can extend the expiration date which is fast approaching. We have several problems with this company and their calling.
1.) My husband doesn't recall purchasing a vacation package from www.etourandtravel.com online, via phone, paper, fax, wish, telepathy or any other ridiculous way. Even if he initially purchase a package we have made it clear that we no longer want it.
2.) www.etourandtravel.com thinks they can trick us by saying that we must have purchased a travel package since www.etourandtravel.com has the last 4 digits of a CC# and an old mailing address. This didn't convince me since anyone who is low enough to dig through someone else's garbage or use the internet for the evil information gathering purposes can easily obtain this information. Could the next step be identity theft by www.etourandtravel.com? Their interaction with us leads me to believe that are unscrupulous enough to take this step.
3.) Even though we have told them many times we are not interested in expanding the expiration date on the package we probably never purchased they still keep calling, and calling and calling. I am considering filing a harassment report against them.
4.) The customer service representatives are incredibly RUDE and will not transfer me to a manager. Somehow the call always gets disconnected...
This "company" is terrible. The phone calls don't stop. Companies that act withouth integrity, honesty and manners should not be associated with the happiest place on Earth. I suspect the Orlando City Council and Chamber of Commerce will agree and I will be calling them on Monday.
Jennifer
Cedar Rapids, Iowa
U.S.A.
1.) My husband doesn't recall purchasing a vacation package from www.etourandtravel.com online, via phone, paper, fax, wish, telepathy or any other ridiculous way. Even if he initially purchase a package we have made it clear that we no longer want it.
2.) www.etourandtravel.com thinks they can trick us by saying that we must have purchased a travel package since www.etourandtravel.com has the last 4 digits of a CC# and an old mailing address. This didn't convince me since anyone who is low enough to dig through someone else's garbage or use the internet for the evil information gathering purposes can easily obtain this information. Could the next step be identity theft by www.etourandtravel.com? Their interaction with us leads me to believe that are unscrupulous enough to take this step.
3.) Even though we have told them many times we are not interested in expanding the expiration date on the package we probably never purchased they still keep calling, and calling and calling. I am considering filing a harassment report against them.
4.) The customer service representatives are incredibly RUDE and will not transfer me to a manager. Somehow the call always gets disconnected...
This "company" is terrible. The phone calls don't stop. Companies that act withouth integrity, honesty and manners should not be associated with the happiest place on Earth. I suspect the Orlando City Council and Chamber of Commerce will agree and I will be calling them on Monday.
Jennifer
Cedar Rapids, Iowa
U.S.A.
This report was posted on Ripoff Report on 09/27/2008 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Etourandtravel/Orlando-Florida-32817/Etourandtravel-trying-to-get-us-to-pay-money-to-extend-a-vacation-package-we-NEVER-purchas-376515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Never Purchased?
AUTHOR: Answer Me This - (U.S.A.)
SUBMITTED: Thursday, April 23, 2009
I would like to first ask that you check the last four numbers to verify that it was your card. If it was then yes you did buy it. I have been with Etourandtravel (the www. is just the beginning of the website) for two years and we have two campaigns(lists) that we call: previous customers who did or did not use their vacation and people who requested theme park tickets to universal online and have not purchased with us. If we just wanted to get your money we have your card number, the representative calling you only has the last four but a manager could look it up. We just want you to take the vacation. $25 is usually the extension fee if you have an active package but if you were reactivating an account that has expired it costs $99. The person calling you only wants to talk to you if you want your vacation because we get commission and not everyone is rude about it but judging by your comments below I imagine you were not the most pleasant person on the phone either and instead of taking verbal abuse I usually just click a little button that says hang up followed by the disposition of Do Not Call. No one is maliciously redialing you number. The next time someone calls, you don't have to talk to a manager just ask to be put on the Do Not Call list and have them verify your number. No one wants to steal your identity, we're just trying to get commission. we are not a scam simply because you didn't use your vacation and years later now that we would like to honor a credit, you've forgotten about it. I hope this provided a little insight.
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