- Report: #376515
Report - Rebuttal - Arbitrate
Complaint Review: Etourandtravel
Etourandtravel3626 Quadrangle Blvd. Suite 400 Orlando, Florida U.S.A.
Etourandtravel trying to get us to pay money to extend a vacation package we NEVER purchased 7 years ago Orlando Florida
*UPDATE Employee: Never Purchased?
1.) My husband doesn't recall purchasing a vacation package from www.etourandtravel.com online, via phone, paper, fax, wish, telepathy or any other ridiculous way. Even if he initially purchase a package we have made it clear that we no longer want it.
2.) www.etourandtravel.com thinks they can trick us by saying that we must have purchased a travel package since www.etourandtravel.com has the last 4 digits of a CC# and an old mailing address. This didn't convince me since anyone who is low enough to dig through someone else's garbage or use the internet for the evil information gathering purposes can easily obtain this information. Could the next step be identity theft by www.etourandtravel.com? Their interaction with us leads me to believe that are unscrupulous enough to take this step.
3.) Even though we have told them many times we are not interested in expanding the expiration date on the package we probably never purchased they still keep calling, and calling and calling. I am considering filing a harassment report against them.
4.) The customer service representatives are incredibly RUDE and will not transfer me to a manager. Somehow the call always gets disconnected...
This "company" is terrible. The phone calls don't stop. Companies that act withouth integrity, honesty and manners should not be associated with the happiest place on Earth. I suspect the Orlando City Council and Chamber of Commerce will agree and I will be calling them on Monday.
Cedar Rapids, Iowa
This report was posted on Ripoff Report on 09/27/2008 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Etourandtravel/Orlando-Florida-32817/Etourandtravel-trying-to-get-us-to-pay-money-to-extend-a-vacation-package-we-NEVER-purchas-376515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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