- Report: #932963
Report - Rebuttal - Arbitrate
Complaint Review: Eugene Oregon Veterans Clinic River Ave.
Eugene Oregon Veterans Clinic River Ave.100 River Ave. Eugene, Oregon United States of America
Eugene Oregon Veterans Clinic River Ave. Veterans Clinic River Ave Eugene Oregon Read personal confidential paper in front of other patients and co workers. Eugene, Oregon
*Author of original report: I got a call from Patient Advocate Director
I handed the paper to the receptionist saying that I would like it put in the inbox of my doctor. She then looked at the paper and started to read it out loud while other veterans and one of her co workers was near by and could then hear what she was reading out loud. I left upset. I thought about what she was doing and called the clinic later. I realized that I should have told her that the paper was not for her to read and it pertained to personal information witch had nothing to do with her.
So I called in and asked for her supervisor. I got a woman who asked me what the problem was. I told her that the receptionist had read a personal paper containing confidential information out loud and I thought she was not authorized to do this as others would hear what was contained in the paper. The woman told me that the receptionist was probably trying to help me. I was not comfortable with that answer and said that I needed to talk to some one. The woman told me that I could talk to the patient advocate in Roseburg Oregon VA.
I then said that I was not comfortable with the the woman doing such things and asked if I could talk to her supervisor. The woman then said well we don't need some one cracking whips around here trying to control us. On top of that she said that there was no supervisor in that clinic and that I would have to talk to the patient advocate in Roseburg Oregon. I called the Patient advocate in Roseburg VA and left a message and never heard back from that person. Basically I was treated like I was the problem and it's ok for VA employees to break the law and the Veterans are just going to have to live with it.
I am not comfortable with this. I am not comfortable with the receptionist reading my personal feelings about a personal matter that is between me and my counselor out loud in the waiting area so others can hear it. And I am not comfortable with being told that the Eugene VA clinic on River ave has no supervisor. Thats a crock. Basically you are told to go screw yourself if you complain. So remember if you need to get some confidential information to your doctor you should make an appointment with that Doctor then hand it to the doctor personally. Other wise people int he front counter area will know about your life or personal matters.
This report was posted on Ripoff Report on 08/27/2012 12:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eugene-Oregon-Veterans-Clinic-River-Ave/Eugene-Oregon-97404/Eugene-Oregon-Veterans-Clinic-River-Ave-Veterans-Clinic-River-Ave-Eugene-Oregon-Read-pers-932963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.