• Report: #1012230

Complaint Review: EuroPay Solutions | Ripoff Report Verified™ …businesses you can trust. No upfront fees. EuroPay Solutions specializes in internet-based payment processing. Due to streamlined, efficient structure, EuroPay Solutions is flexible, can react to individual customer requirements. Founders of EuroPay Solutions have many years of experience in online payment business, always having right ideas, solutions for customers.

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  • Submitted: Mon, February 11, 2013
  • Updated: Tue, January 07, 2014

  • Reported By: ISO — Gilbert Arizona United States of America
EuroPay Solutions
Internet United States of America

EuroPay Solutions REVIEW: Merchant Satisfaction Commitment: EuroPay Solutions is dedicated to merchant satisfaction. EuroPay Solutions implemented strategic changes ensuring clients’ success, focusing on a well-organized method assisting clients in obtaining new merchant accounts & maintaining their processing model effectively even in the challenging market of today. California, Nevada, Switzerland, United States, European Union
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – EuroPay Solutions pledges to always resolve any issues. Feel safe, confident & secure when doing business with EuroPay Solutions recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to EuroPay Solutions for its commitment to excellence in merchant services.

Ripoff Report’s discussions with EuroPay Solutions have uncovered an ongoing commitment by the company to total merchant satisfaction. This means that merchants can expect the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. EuroPay Solutions listens carefully to merchantand/or broker concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the merchant services offered and the support for the merchant accounts they provide.

EuroPay Solutions’ principal, Mr. David Solomon, has informed us that his personal philosophy is that his clients are a precious resource. [continued below]....
..... As a successful businessman, Mr. Solomon feels it is critical to listen to his clients and respond properly. By always putting his clients first, Mr. Solomon hopes to maintain EuroPay Solutions as a successful enterprise both now and for many years to come.

Another top executive of the company told us that Mr. Solomon's personal business philosophy is based on the premise that "success in the marketplace comes from the company management’s strong market knowledge and the quality of its system and product offering, enabling merchants to process high volume transactions and achieve their goals and business objectives, while reducing the risk of transaction fraud”. EuroPay Solutions' mission statement says it all: "Our goal is to provide our clients the best quality merchant services by managing risk with our experienced risk management team, assuming liability for merchant losses, and ultimately participating in long-term processing relationships." Some of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “EuroPay Solutions (and Mr. Solomon) truly communicates all aspects of the merchant account in a timely and effective manner. We are very pleased with the responsiveness that he and his partners show us. They are serious about meeting commitments, and deliver on all their promises.”

The information provided in this report below is based on comments made by Josh Russell during an onsite inspection held by a third party verification company with no biases toward Europay Solutions.
EuroPay Solutions is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

EuroPay Solutions target market consumer is any business selling goods or services online. They first get merchant leads either through their website or a broker who is in touch with the merchant. Then, they collect compliance materials, which include: corporate documents, identification and proof of address on the shareholders, previous processing statements if they have them, a short application and business summary describing their business, and a list of their website addresses. Next, they forward the materials to the bank they feel is best suited for that particular merchant. Upon approval, they get a contract to the merchant with rates and terms, and after getting a signature, they move to the integration phase of the account.

Their company has created a model that streamlines the merchant account approval process so that merchants are able to know what their options are with various banks. That is, they get answers back quickly after underwriting their account so they know which banks will accept their account and which won’t. Their vision is to use the several banking relationships that they’ve established over the past 10 years to place merchants directly with a bank so that the merchant can feel secure in knowing they have a partnership with the bank and have full control of their processing funds and account at all times. This contributes to their vision of creating a place in the market wherein merchants refer each other knowing they can have a sense of security for their business and their friends’ businesses long term.

In order to advise and suggest products and solutions for clients, their office utilizes certain practices. First, they have a telephone or Skype call with the merchant and/or broker. Once they’ve established what their needs are, they give them options of different solutions that they think they can get approved for them (i.e., banks, countries of the banks, terms of the accounts with respect to different aspects of their processing needs such as recurring billing, etc.). They educate merchants on the various options and solutions available to them as much as they need too based on their previous experience with credit card processing.

EUROPAY SOLUTIONS / Sales Process

Their sales process consists of speaking to the merchant to determine their needs, letting them know what they can offer them as far as rates and terms go, educating them on what this means to them and how they can help their business by educating them on how their process works during processing with regards to avoiding chargebacks, keeping a steady volume going on the account, and always keeping their account in good standing for ultimate longevity of their processing model. Once they’re sure the merchant understands fully, they will then issue the contract, and if they have questions or want to dispute the rates or terms, they negotiate back and forth until they come to an agreement. They feel as though they can always settle with the merchant based on the notion that their long term commitment to a relationship with them is far greater than getting the highest possible rates for their account(s).

After signing up with Europay Solutions, a customer can expect to go through a specific, standard process. Once the contract, or merchant agreement, comes back signed from the merchant, they send them integration materials and logins for the gateway so they can connect the back-end or payment page of their website to the gateway for seamless online credit card transaction processing. Over the first couple weeks of processing, they encourage the merchant to stay on top of any error codes their getting back from the gateway and any problems that occur with their processing in general and to cc: us on all emails going to the support staff for the gateway so they can make sure their needs are being met.

EUROPAY SOLUTIONS / Complaint Resolution

The Common complaints their company usually receives relate to the functionality of the particular gateway a merchant is setup on. In some cases, a gateway they place them on for processing does not easily work with the payment back-end they already have in place. Fields may not be named the same thing or just may not be the same, and they may not be able to get declines on transactions at a higher rate than they should be. In these cases, they work closely with them and the support staff of the gateway to figure out, one, what they may be doing wrong, and two, what inconsistencies between the back-end of their website and the processing gateway may be causing the errors and leading to increased declines. If these problems occur, it’s usually addressed in the initial days of processing and resolved to where their approval ratio is up at above 80% where it should be.

During the onsite interview, Josh Russell was asked to describe a specific situation in which a client was not satisfied with the level of service or products they received: “Recently, a new merchant had fully integrated their back-end to a payment gateway we set them up with, and upon beginning to take orders online, they were getting an unusual amount of declines. We worked closely with them as a liaison between the technical staff and the support for the gateway to quickly diagnose that the fields they already have designated in their payment system didn’t properly match up with those of the payment gateway. Rather than rewrite their entire back-end, they decided it was better to just get another account. For this as well as other reasons, we usually will apply with more than one bank on behalf of the merchant. We were able to quickly transition them to another gateway under a different banking solution, and the same cards that were getting declined due to the inconsistencies of the fields were now getting approved. So, they didn’t lose any transactions or customers in the process, and the smooth transition made them happy and allowed us to retain the merchant hopefully for the long term. The merchant (client) responded well, and since we are close with them and communicate via Skype on a regular basis, we expect to be well-informed of any problems they have so we can address them as they come up.”

In an effort to follow up with their clients, Europay Solutions tries to keep in touch with their clients on a regular basis. Their main practice is to have a connection with them on Skype so they feel they can message and/or call at any time if they have questions about their processing account.

Because of the multiple direct banking relationships Europay Solutions has established over the past 10 years, they are able to connect merchants with the bank they get their account approved at directly. The EuroPay difference is that they place the merchant directly with a bank, not a processor. Clients have the relationship with the bank they partner them with, and they control their funds and account at all times. This is what they believe sets them apart from other competitors.

Mr. Russell was asked what changes he has made in his position since complaints were made on Ripoff Report to ensure that consumers are receiving the best customer service possible. He stated, “The complaints we received on Ripoff Report were very personal in nature and did not have anything to do with customer service. They were from ex-employees upset with the company and did not concern the way we handle our clients, the sales process, or our processing model. Even still, we aim to please, create long term relationships with our brokers, merchants, and banking partners, and any issues that arise, we address as they come up.”

Europay Solutions is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. As a growing company, they are looking to get their name out into the merchant processing world. Under any circumstance, they are pleased to be partnered with other well respected companies that consumers know and trust. They see this as an opportunity to show the type of resilient company they are and how good they are at helping their clients and partners in the industry to find resolution. The partnership with Ripoff Report under the Corporate Advocacy Business Remediation and Customer Satisfaction Program is something they are honored to join forces with in order to get the EuroPay name out there for people to see and for more opportunities to show the processing world what the EuroPay Solutions’ name really stands for in the industry and what their team is capable of.

EUROPAY SOLUTIONS / EuroPay Solutions’ Head of Operations

In the age of expanding global commerce, the evolution of payments has undergone huge technological advances, which have greatly improved the ease and convenience of doing business. EuroPay Solutions specializes in the fast growing credit and debit card processing industry. EuroPay has entered into agreements with 16 banks in order to give clients options and also achieve better terms and wider acceptance/approval of clients. The company is setup and based in Switzerland and specializes in offering global processing/acquiring services to major and mid-sized organizations. EuroPay has become a global payment gateway for e-commerce transaction processing to blue-chip organizations. Our reliable, fully integrated electronic systems are supported by uniquely skilled professionals and allow us to deliver the highest level of customer service at the lowest possible cost. Contact us to see for yourself how we connect our merchants to our many banks through our state of the art processing platform.” ~ Josh Russell

EuroPay Solutions’ support team have expressed that they feel very confident doing their job. The programs manager at EuroPay stated, "I have seen Mr. Solomon take personal interest in the system design and component selection for the merchants. With his extensive knowledge of the financial services industry, I know that he has the best solutions for creating a platform that benefit our merchants. It always gives me great pleasure to go back to the merchant a year after integration and find that the payment system has exceeded their processing expectations.”

EuroPay Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "EuroPay Solutions provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. David is truly concerned about my contribution to the company as Head of Sales and providing growth opportunities for me. He takes the time to listen and communicate with employees, partners, and clients." Ripoff Report was pleased to learn that EuroPay Solutions’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.”

STATED IMPROVEMENTS FROM EUROPAY SOLUTIONS.

Besides the personal statements made against members of EuroPay Solutions on Ripoff Report, there were some claims of brokers and/or merchants not getting paid. Although these were from ex employees who had been let go and were upset with the company and consisted of unfounded claims that were never pursued, we felt like communication was lacking with these individuals, and as hard as it is to be cordial with individuals when they’re upset, we have now established mediation guidelines to successfully communicate with those who have a grievance with the company, whether that grievance is well founded or not. These guidelines include Ripoff Report’s procedures for resolving such matters along with steps that EuroPay takes to make sure our employees (ex and current), brokers, banking partners, and merchants’ voices are heard and their disputes with the company resolved.

EuroPay Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation,EuroPay Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Solomon and many of his past and current associates, Ripoff Report is convinced that EuroPay Solutions is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer and assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program,they agree to allow Ripoff Report contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------

EuroPay Solutions David Solomon, Josh Russell, Roger Samara worldwide lair and scammer Internet

I have had dozens of people who I don't know come find me to share their horrible stories on how they have been harmed in some way by David Solomon and Europay Soultions. They emailed me the rip off reports links and I thought I should share my side of the story...

I met David through Rosh Russell in 2011, I was looking to place some of my High Risk merchants and Josh highly recommended David Solomon. At that time when I met David he was a partner in Frist Global Billing. I sent First Global billing some of my high risk accounts and it turned it into a nightmare.. Merchants were getting shut down, funds were being held and my clients were very upset. Here is a link from one of my merchants whose funds were held  

http://www.ripoffreport.com/credit-card-processing-ach-companies/first-global-billing/first-global-billing-michael-c-661c1.htm

At the time I didnt know David was a criminal and steals from merchants so I assumed it was FGB taking my merchants money!

I ended up meeting with David and Roger in Montreal and he said that he was very un-happy with FGB and will open a new company called EuroPay Solutions. He asked me to play a big role in the company... be director of sales and have a % of the company. I believed in David, Roger and Josh at that time and thought it would a start business move. David also claimed that he was dying of cancer and needed someone to take
over his role if he passes away.

I have to say the first 3 months were awesome, we were getting account approved clients were happy and I was happy.  Three months into this started to seeing the red flags and it started to concern me.. I first noticed that when I got paid the wires came out of Canada business bank account and they didnt say EuroPay Solutions. It was some corporation I never heard of.  Additionally we never had a formal agreement
put together. Roger Samara was supposed to send us shareholder agreements and I still to this day never seen or signed an agreement with EPS. David always claimed he was sick and dying but was always out partying and drinking! It really didnt make since to me that someone is dying of cancer is out parting every
night.

Remember that merchant who never got there funds from FGB, well that merchants also had another $30,000+ missing through a bank transfer David did well setting up her European bank account. He blamed it on the bank and to this date the merchants are still missing their funds.  Another thing that really stuck out was anyone who was in our industry warned me to stay away from David, that he was trouble
and doesnt payout his resellers. I didnt believe them because I was getting
paid Well a lot changed in April 2012

Roger Samara was arrest in AZ on fraud charges. I was actually at the airport waiting for Roger when the secret services arrested him! I had to go to the secret service office and pick up his bags  

When Roger got arrested I really started connecting the dots that I am dealing with criminals.  I was very concerned and new I needed to get out. I spoke to a couple close friends and Family and decided that I should no longer have my name at all associated with EPS. The wires never came from the same bank accounts, we didnt have reporting and I wanted nothing to do with their criminal activity.

I emailed David that I no longer want to be a shareholder of the company and to set me up as a reseller on my current accounts. Well that never happened and David and Josh are just collecting money on my accounts that still to this date are processing through EPS.  

Its truly sad and David you should be ashamed of yourself. You lied and stole from me! You have no heart and truly are a sick minded person. Stop with you lies and turn yourself in. You are too far deep into your lies and criminal ways to keep your scam going! People are catching on and are very angry. 

 

This report was posted on Ripoff Report on 02/11/2013 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/EuroPay-Solutions/internet/EuroPay-Solutions-David-Solomon-Josh-Russell-Roger-Samara-worldwide-lair-and-scammer-I-1012230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

love is patient & kind

AUTHOR: venus - (United States of America)

http://msnvideo.msn.com/?channelindex=1&from=en-us_msnhp#/video/bf97ad45-6c02-2442-e665-5a2ba44a4d07

the life lessons of Dr Seuss
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#2 Consumer Comment

file transfer to Ontario

AUTHOR: venus - (United States of America)

Here I thought that the author called honesty is key was an ex gfriend of David, for the comments left really appeared far too personal than business victimization. I have proof that i was sent this ripoff report link. I have proof of emails sent by third parties, although I do not know any of them personaly.

I am a mother who is raising David Chityals child. I am a mother who has received a judgment from courts to obtain child support. I have made no claims againts the company, for I have no interest nor knowledge of Davids ways of conducting business.

The facts i have stated in prior "blogs" are not to ruin reputations, but to establish what is lawful.

Noone has stepped forward to 1) demonstrate proofs of malpractice- identified themselves.

I have proofs from received emails that this link was sent to me :)

Noone can prove otherwise, for their actions would be deemed malicious

So, when one is able to establish truths with court documents and identifies themselves, it is called RIGHTFUL ACTIONS>

another word for LAWFUL CONDUCT!

I challenge Europay Solutions lawyers to say otherwise, Anytime!

Venus

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#3 Consumer Comment

David & cie

AUTHOR: venus - (United States of America)

The fact is on these posts ;anonymous people say they have not been paid.

All other mentions do not appear to be about the company but about the owner, the director, the fund holder, the transactor David Solomon, whom changed legally his name for obvious reasons.

The Quebec governement accomodated this legal change of name.

For obvious reasons, working in the financial industry, david Solomon appears to be operating has legal as possible but shady,(enough to duct financial obligations to children, fooling governements and court orders) . Within the law breached, the flaws appear to be on non contracts established among all brokers, partners, affiliated programs, is my understanding of the posts. Therefore noone appears to have proof of owning a partnership or brokering fees.

I'd like to remind that Slashing someones reputation is easy to do. Mentions of hear say;; travestites and HIV is a bit far fetched, and ive never seen one travestite in my life who had an once of credibility. sorry for the happy community can be on my back for all i care.

David Chityal use to say he had cancer. One day in early 2002, i received a call from his criminal lawyer then, who was practicaly in tears over davids brain cancer.. i was already immuned by his cancer tactics then. I beleive that cancer was developed right after criminal charges was laid upon him, and prosecutor for the crown on the case wanted to drop charges because he was under investigation for fraud, which he was later arrested for in late 2003.

I urge you ALL to come to a resolution instead. I would much prefer to see david solomon packing grocery bags for the elderly then back in jail. I always held on to the notion that salvation is available to everyone who seeks it.

Meanwhile David: jailbirds do what they can to survive. Jailbirds posts adds on inmate.com, apparently theres a lots of ladies that enjoy having a non existant relationship with an inmate, while often single mothers they are, with many kids, send $$ to these jailbirds. the trouble TODAY, is these years of taking money from these single mothers, ends up in a fairy land situation, where the legitimate children of such jailbirds are now faced with internet meetings of these troubled women, and their children. YOUR sister would help you con single mothers by setting up these dating an inmate profiles.

This is how this family views they have love in their hearts...they help each other con.. strange people.

JUST SKIMMING ... FIX THIS ON GOING SAGA AND PAY SYLVIE WHAT YOU OWE HER.

There appears to have no medium for integrity or dignity, even when he paid his child support it came with humiliations. Years pass by, and often enough, the repercussions of ones life still has negative ripple effect on innocent people. David Solomon is not a good con man, but a con nonetheless, whos caught between his" idee of grandeur".

For years of silence and on going pain does not bring peace. For his excentric ways of life, still shatters negative attention.

One thing is certain though, is if any of you brokers or affiliates Now have a bad reputation due to europay solutions, then it shouldnt be all that hard to obtain proof from your merchant account holders, holding you responsible, therfore asking restitution shouldnt be a stretch.

One fact is clear, is that EUROPAY SOLUTIONS does exist, operates, and is making David Dolomon a small fortune. and tomorrow it'll be another company with another president with david holding the funds. He still works with corrupted criminal lawyers to this day. Although Spiegel has not confirmed if he is Europay solutions attorney, and he has a great reputation. Surprised that he would associate himself with David Solomon.

Lets not try to judge a man by his past. but his past will be held against him, if his present is the same.

i am asking you guys, to seek a financial resolution instead of trying to get a man in jail. I would appreciate that david instead takes the opportunity to do the right thing. Meanwhile, if any of you would like to send me his banking informations, I would like to ask the quebec(canada) courts for a seizure for child support.

You can send it to venusheaven101@hotmail.com.

Thank you.

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#4 General Comment

Same Sh*t - Different Day

AUTHOR: Micky - (Canada)

So familiar - he has done the same story over and over again!  

Cancer yeah my A.....
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#5 Consumer Comment

Lowlife David Solomon/Chityal

AUTHOR: Honesty is the key! - (United States of America)

Your story is a mirror of many similar stories, this David is a very sick person that has 0 morals and NEVER speaks the truth. He tells people that he has cancer, however the only disease that he has is HIV and a very sick brain. According to a couple of transvestites in Serbia, he inflicted them with HIV and they are looking to hunt him down and turn him in to the authorities. Apparently he got his HIV when he was the "blocks bitch" in prison for 6 years in the USA. There are no words to describe this "human reject", this is the lowest form of humanity i have ever encountered.

Hundreds of victims will advise you to RUN RUN RUN from this lowlife dirt bag!!!

http://www.dmnews.com/canadian-charged-in-phone-scam/article/82615/

One of his scams.....convicted felon and an impersonator trying to be David Solomon from Goldman Sachs 

RUN RUN RUN
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