• Report: #1091278

Complaint Review: European Destinations

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  • Submitted: Fri, October 11, 2013
  • Updated: Tue, February 18, 2014

  • Reported By: laura — Bangor Pennsylvania
European Destinations
5640 Nekelson Lane, Suite 215 Rockville, Maryland USA

European Destinations Solar Tours Vacation From Hell Rockville Maryland

*Author of original report: Ripped us off

*Author of original report: LIES

*UPDATE Employee: Refund not possible

*UPDATE Employee: No show for BA 322 on 13Aug

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 Worst company ever.  Ripped us off of $1500 dollars.  Refused to refund or assist.  Outsourced company in the Philippines with one office in Maryland that just forwards calls.  Our dream vacation became our worst nightmare.  Filed complaint with BBB.  They say respond and say they will "look into it" but never do.

Company should be shut down.  I honestly believe they post their own reviews to make themselves look better.


This report was posted on Ripoff Report on 10/11/2013 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/European-Destinations/Rockville-Maryland-20852/European-Destinations-Solar-Tours-Vacation-From-Hell-Rockville-Maryland-1091278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ripped us off

AUTHOR: laura - ()

You did not help us in any way.  We were more than willing to pay difference in ticket price but you refused.  You did not contact the airline, you did not refund us, you did absolutely nothing other than go on website and say you did everything you could. 

Consumers should hear more stories from others on how you also ripped them off.  Just search European Destination or Solar Tours nightmare stories and see for yourself. 

Sending people to hotels that don't exist, telling people that a hotel is within the city when it is an hour outside it.  Your company is a disgrace and should be shut down.

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#2 Author of original report

LIES

AUTHOR: laura - ()

Everything you say is a lie.  Just stop.  You make your company look even more pathetic than it already is!  I feel sorry for anyone that uses Solar Tours/European Destinations.  Beware consumer... you will be doomed!

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#3 UPDATE Employee

Refund not possible

AUTHOR: European Destinations - ()

In this case a refund is not possible due to late arrival and no show from the clients. We assisted them with new flights but tickets were more expensive. Clients did not purchase travel insurance that would protect them on these non refundable tickets due to her daughters illness.

We wish we could have done more but, unfortunately, the airline's contract stated it is a non refundable ticket.

Regards,

EuropeanDestinations.com

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#4 UPDATE Employee

No show for BA 322 on 13Aug

AUTHOR: European Destinations - ()

In this case a refund is not possible due to late arrival and no show from the clients. We assisted them with new flights but tickets were more expensive. Clients did not purchase travel insurance that would protect them on these non refundable tickets due to her daughters illness.

We tried our best to assist these clients but unfortunately the Airline did not refund the tickets.

EuropeanDestinations.com

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