• Report: #1152966

Complaint Review: Everafter.com

  • Submitted: Sat, June 07, 2014
  • Updated: Sat, June 07, 2014

  • Reported By: Justbeinme — Los Angeles California
Everafter.com
, Select State/Province USA

Everafter.com 800registry.com Company Las Vegas Neveda

*REBUTTAL Owner of company: Dear Customer

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This company do not keep their words when it comes to providing the rewards points. They did not want to give me credit for taxes paid or vendors that are paid thru their vendors.  Meaning I paid for alterations at one of their bridal vendor and because they are not on their bridal list i could not get the rewards points. they are unprofessional and Nancy is a liar.  Do not trust this company (everafter/800registry).  They will not honor their committment, they will not give you prober creditand they will make you provide all receipts instead of confirming the cost themselves (it is their job to do so).  I spent over $16,000 with them and they only gave me $1100 dollars credit which it should have been 10% of what I spent with their vendors. Never again will I go through this company nor will I refer peoepl to them


This report was posted on Ripoff Report on 06/07/2014 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Everaftercom-/Select-StateProvince/Everaftercom-800registrycom-Company-Las-Vegas-Neveda-1152966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Dear Customer

AUTHOR: Ever After Team - ()

We are truly sorry that you feel we did not honor our commitments to you as we sincerely tried to go above and beyond what was expected. As you may be aware, our Rewards Program ended in January of 2013 but we still wanted to offer those Reward Dollars as a courtesy to you. Your statements regarding taxes and unrelated vendors are correct. Please visit our Terms and Conditions page to see both of these policies outlined.  We cannot offer Reward Dollars on the portion of the bill which you paid to our vendors that is attributable to taxes nor do we typically offer Reward Dollars for vendors that are not directly associated with our company.  All of our vendors/partners undergo a strict Bride Certification process whereby they are vetted and reviewed to assure they can provide you with an excellent level of service and come highly recommended by past brides and grooms. This process allows us to feel comfortable recommending them to our clients and thus offer Reward Dollars for using our vendors/partners.

We are glad that you were able to use the $1,100 credit towards your honeymoon or travel and should you feel you are owed more, we would be happy to review any additional purchases you may have made through one of our partners.

Best,

Ever After Team

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