- Report: #109604
Report - Rebuttal - Arbitrate
Complaint Review: Everest Consumer Services
Everest Consumer Services100 A-Walnut D-15 #194, Champain, NY 12919 Champaing, New York U.S.A.
Everest Consumer Services rip-off! Champaing New York *EDitor's Suggestions on how to get your money back into your bank account!
Every time the CSR stated I need to fax proof of the withdrawal I did. Each time they stated something was wrong. On the fax cover I put a phone number for them to call me to clear this issue. I faxed a copy of the transfer and a copy of my bank statement, which I blacked out information that they did not need to see. They stated that they needed to see a running total on my account. I am angry that they would ask for such personal information.
The rep insisted that I do this, I told them no, I want my money back! This is ridiculous, you have my money and I want the card, since you won't send the card, I want my 299.00 back. Again they stressed this could not be done until they have proof. I told them they have proof. It takes two people and I am the one doing all of the leg work. I asked why can't your company go to the bank and look for the 299.00 with the tracer, he stated "I don't know, but..." that was the same thing "but".
When the rep became upset with me since the call was no where, he stated (Omar) that he is going to terminate the call, I told him no, this needs to be resolved. He said if I fax the information that they need then it will be. I told him, he has all of the information. He stated no we don't, we need to see a running total of the account. I told him, No they don't if the money was not transferred it would not be under Drafts. It would be under NSF's. It cleared and it was under Drafts He goes I understand this is what they need. I told him then I want my $299.00 back He stated Mam, I cannot continue to waste my time with this I go Do you think I enjoy wasting mine? NO! He decided to terminate the call.
I called back, this time a female answered the phone, she said Sorry our system is down can call back in one hour I said No, I want to talk to someone now, and I want a good a phone number to contact ECS She stated this is the number. To call back in one hour and then hung up on me.
I went to 20/20 website gave them a load down, what has not only happened to me, but to other people as well, the information that I have. Lets hope that is resolved and we all get our money returned in full! Good Luck to all of you!!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 09/22/2004 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Everest-Consumer-Services/Champaing-New-York/Everest-Consumer-Services-rip-off-Champaing-New-York-EDitors-Suggestions-on-how-to-get-109604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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