This I am sure is not a unique story but one that everyone should read and understand before acquiring the services of the above named company. As most should already know about this operation is that they will low ball you to gain access into an agreement for their services provided. The upfront agreement price is solely based on the information that you relay to the individuals quoting the job. If your "cubic" foot price is off, this is the opportunity of the "lead" or "foreman" to quote additional services or space that will be necessary to acheive the desired financial restitution that they feel is deserved for that job. Be careful the packing or loading of the vehicle or vehicles, if done improperly, additional cubic foot space and prices are necessary. It is explained that during this loading process the "foreman" will keep you abrest of the additional fees so you will have full control over the financial outcome. This would be a great system if that were true of the process correct. Be assured that during that loading time you will hear, "don't worry sir or mam, we are going to take care of you". "I am loading this this way for a reason", "you are not going to be charged full price because you are 1 way and a direct ship so we have the additional room". etc.. This is the load of crap. The fees will range up to twice the original quoted price. It will give you a feeling of being held hostage as well as backed into a corner.
Buyer beware. My only suggestions is that when you are actively looking, over estimate the cubic footage that you think you will need. Secondly, they will wrap and protect your furniture, for an additional price of course, but this service is a good worthwhile investment. They will be late, in todays "sense of entitlement" world we live in, prepare for the worst and hope for the best. On a positive note, they do have some very good loaders, there attitutudes are Ok, the secretary or booking agents are very good. If you plan on calling the "supervisor", my suggestion is to hold your tongue, she will not listen and will already have preconceived concepts prior to entertaining your banter. Save you disgust for the BBB, or web sites that people frequent so as to allow others to learn from mistakes that we have made.