• Report: #320889

Complaint Review: EveryContractor.com

  • Submitted: Tue, March 25, 2008
  • Updated: Sat, September 06, 2008

  • Reported By:Stephens City Virginia
3600 N. Rancho Dr. Las Vegas, Nevada U.S.A.

EveryContractor.com GUARANTEED SCAM, RIP OFF, DO NOT USE, STAY AWAY FROM. Las Vegas Nevada

*Consumer Suggestion: A business associate of everycontractor


*UPDATE Employee: 11 years and 40,000 customers strong.

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Everycontractor.com is a lead generating service. I paid $3000.00 for a contract guaranteed $50,000.00 return on investment within 12 months. They were supposed to send enough pre-qualified leads to provide me with $50,000.00 worth of work contracts.

In order to obtain a refund of my guaranteed investment, I had to do 5 things;
1. Update my profile quarterly,
2. Accept or reject all leads within 24 hours of being assigned,
3. Keep 24 hour contact information up to date.,
4. Make a genuine effort to win the job,
5. Complete the feedback with 2 weeks.

I only wished I had seen Rip Off Reports prior to signing the contract!

I signed up with the company on 03/12/2007 and immediately checked my profile on the website as required. My companys name and contact information was all wrong and areas of service was wrong. I fixed all the problems and waited.

Every time a lead was pre-qualified, an everycontractor representative was to contact me by phone and a 3 way call was to be set up. If I could not be reached, an email was to be sent notifying me of a lead.

Everycontractor produced a grand total of 5 leads over the 12 month time period.

After several months, The first lead that was produced on 05/16/2007 went fine, my representative called me and I contacted the homeowner. They had already found a contractor so I left the appropriate feedback on EC website within the 2 weeks.

I expressed my concern to the representative that leads aren't comming in, but I was assured that it took time for their marketing team to really start generating leads and everything would work out. I was again assured of the guarantee.

I continued to update my profile monthly (much more than what is required).

on 11/07/2008 and almost 4 months later with no contact from EveryContractor, I decided to check the website and look at the "all leads ever given" section of the website. Low and behold, on 10/12/2007 another lead had come in, yet I wasn't called or emailed. This lead was almost 1 MONTH old! I double checked my 24 hour contact information and it was correct. I rejected the old lead and sent an email in the form of a "trouble ticket" on their website about the issue.

I followed up with a phone call to customer service several days later because I got no response from the "trouble ticket". I explained that I was NOT contacted in any way shape or form about the lead and I did not want the delayed response in picking up the lead, to nullify my guaranteed refund on the contract. Its their resposibility to notify me per the contract, not for me to check the website daily for leads. I was assured the mistake would not be held against me.

A month later, on 12/17/2007, I get a automated phone message saying I have a lead from EveryContractor. I check the leads and sure enough, a lead was there (Wow! the third one in almost 9 months!) I rejected the lead because it was outside the scope of my companys work and adjusted the profile to more closely match my company.

A week went by and I started checking the website more frequently for missed leads. Sure enough on 12/22/2007 a lead came in and no telephone call or email from EveryContractor. I found the lead on 12/24/2007. I accepted the lead, called the customer, he had already found a contractor, I left the required feedback. I again left a "trouble ticket" for customer service. With no returned phone call, I called them and again was assured the problem would not be held against me at contracts end and the guarantee would still be honored.

On 01/11/2008 another lead came in. This time magically, I received an email notification, but no telephone call. I logged on, rejected the lead because it was outside my scope of work, left the appropriate feedback.

The contract is now over. Its 03/25/2008 a whopping 5 leads were generated by EveryContractor. Had I accepted and won all 5 bids, I still would not have produced $50,000.00 in gross receipts as the contract guaranteed, so the lead follow up is a moot point.

I called for a refund and was told, I did not meet the requirements set forth in the contract for accepting leads within 24 hours of assigning them to me.
Shocker there! I cant accept the leads if I dont get notified of them!

Everycontractor has a great customer service team, they all work together to try and find a way to not honor the guaranteed contract. They lied about counting their mistake against me. The entire organization is a scam. Nothing of what they promised to do, was done.

I have filed a better business bureau complaint against them. I will attempt to file a warrant in debt against them for breach of contract. I doubt either of these efforts will return my money.

I can promise Everycontractor one thing and it is guaranteed; I attend the same trade shows they do. I have seen their booths. I guarantee, I will have a t-shirt on that states "EveryContractor Ripped Me Off!" at the next trade show, and I will stand right in front of their booth.


Stephens City, Virginia

This report was posted on Ripoff Report on 03/25/2008 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/EveryContractorcom/Las-Vegas-Nevada-89130/EveryContractorcom-GUARANTEED-SCAM-RIP-OFF-DO-NOT-USE-STAY-AWAY-FROM-Las-Vegas-Nevada-320889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

A business associate of everycontractor

AUTHOR: Marketing - (U.S.A.)

Think about 26 days is a long time why don't you call the ceo of the company knowing him I am sure he would love to work out a solution for you and get this resolved. I don't know that much about this web site but it would great advertizing for everycontractor.com if you and he can reach an agreement and you would post it.
The company provides work for a lot of people and he makes the final decision on these matters.
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#2 UPDATE Employee


AUTHOR: Director Of Customer Compliance - (U.S.A.)

we are still trying to make contact with the customer to assist him with his concerns
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#3 UPDATE Employee

11 years and 40,000 customers strong.

AUTHOR: Director Of Customer Compliance - (U.S.A.)

Let me begin by introducing myself, My name is Matt Paratore and I am the Director Of Customer Compliance here with Everycontractor. In response to the above complaint, the customer who posted this did not abide by the terms and conditions of the service. Of the over 40,000 paying customers we've had a total of 109 BBB complaints of which 0 remain unresolved. We take pride in the fact that we have over a 99% satisfaction rate. It troubles us to have any complaints come our way ESPECIALLY when a customer claims that we are a scam when in fact they were out of compliance.

I took a good look at the account in question before posting our rebuttal to be sure that the customer was, in fact, out of compliance. If you'll notice, the customer talks of two leads that, by the time he got to pick the job lead up, the customer had found another contractor. The terms and conditions that the customer must agree to before we consider them to be one of our contractors are very simple. One of them being, "job leads must be accepted or rejected within 24 hours of them being assigned to your account." This is to avoid exactly what happened in this case, the job requester WILL find a more prompt contractor. These two job leads were delivered and picked up 2 days and 26 days later!

We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase, as are the purchasers. We are confident that if the terms and conditions are followed and a professional line of communication is open, the results will surpass what we guarantee, if we fail and the terms have been followed we do provide a full money back guarantee.
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