I joined Everycontractor on 6/18/07 with a featured listing and received 2 leads on 6/25/07, and rejected both of them ( actually the same job ) because it wasn't on my listing.
On 7/5/07 I received 2 new leads ( again for the same job ) and accepted them but was never able to contact the customer after the initial contact. I was still hopeful the system would work and spent time updating my profile to get it refined, so when I got several calls about upgrading to a preferred listing, I finally upgraded on 7/9/07 for $3,000.00 with a guaranteed return of $45,000.00 or a refund.
Since that time I have received a total of 8 leads ( for 6 different jobs ), and updated my profile 27 times from 6/18/07 until 9/15/08 that equates to 3 times a month more than the required quarterly update.
Of the 8 leads ( actually 6 ), I accepted 5 of them but never got any work because I couldn't contact the customer for the first 4 and the last lead ( 6/15/08 ) was actually for a commercial job that after reviewing the specs, the portion I would have been bidding on actually was already contracted to a sole vendor, and was in the original specifications and not added as an addendum.
I tried to contact Everycontractor after the year was up on 7/5/08 using their web site feedback, email, and by phone but received no response until my last phone call on 9/30/08.
When I finally got through to a customer service rep ( I was told that the 3 names I had for a coordinator didn't matter all reps handled all accounts ) and explained that I wanted to know the procedure for a refund as guaranteed. The rep told me that wouldn't be a problem but need to get my account file and put me on hold for several minutes.
I was told that the refund wouldn't be possible without further review because I didn't live up my part of the agreement. When I questioned him what wasn't done, I was informed that one of the leads given on 9/22/07 ( Saturday ) wasn't picked up until 9/25/07 ( Tuesday ). I told the rep that I had been trying to contact the customer and had been in contact with Everycontractor the whole time getting additional help from them in the attempt when I was told to finally reject the lead. I was told that made no difference, to records didn't reflect anything except that I didn't accept or reject the lead within 24 hours this was never discussed at anytime during the contact attempts.
I was then told that that the last lead was also outside the pickup limits. The lead was given on 6/15/08 and accepted on 6/16/08 when I contacted the customer and he agreed to send the project specs and drawings. When I told him the lead date and accept date, I was told that I exceeded the time limit by 2 hours.
I was told that I would be contacted about the refund guarantee and in the meantime my account would remain active and that I would start receiving more leads. Since that time I have not received any leads, emails or phone calls, nor had any of mine returned. In addition I cannot login to my account.
It cost me $ 3,000.00 for this lesson. Don't make the same mistake stay away from Everycontractor.com and ER Management.
Grove City, Ohio