I was originally signed up with these guys to accept leads. They were your run-of -the mill internet leads. After the first year I was offered a position in their preferred contractor program. I was nervous at first ($3000) but after looking over the contract I decided to give it a try.
I was guaranteed that they would generate a minimum of $45000 in business or I would get my full $3000 back at the end of 12 months. Now this is where it gets tricky... in order to be eligable for the guarantee you have to abide by thier terms. This includes accepting or rejecting the jobs they offer you within a 24 hour period of time, setting up a profile, etc. If you fail to do these the contract says that they do not have to offer you the guarantee. For the first 3 weeks I did not hear anything. No jobs, no calls. Then on the 4th week they sent a text to my phone letting me know to call them.
When I called their customer service they read me a description of a job and asked if I wanted to take it. I told them yes and was put on hold for about 5 minutes while they called the customer. They introduced me and allowed me to speak with the customer and schedule an appointment. At our scheduled meeting the customer told me he had asked to be contacted by 3 flooring guys and that I was the only one that had kept my appointment. I gave them my estimate and faxed a copy to everycontractor.
At the time this seemed odd to me. I thought maybe they would alter my bid or change it in some way in order to win the job. I was called 3 days later by a guy named Ryan in the "job" department. He said that the customer was ready to move forward if I could come down $500. I agreed and got the job.
This is pretty much how it went for the next 10 months. Then on the final month I went for 4 weeks and heard nothing and was not given any jobs. When I totaled up all of the work I had won from them it was around $37000. Granted I am in Palm Desert and for several months out of the year it is a ghost town due to the extreme heat, I was promised $45000.
When I spoke with their customer service I was told that someone would call me back by the end of the day. Well, 3 days went by and no phone call. On the 4th day I was contacted by the "jobs" department. They told me that they could process a refund or allow them an additional 12 months in which to provide me with another $45000 in work. He said that If I agreed to give the program another try they could send me a commercial job for $10,000 by the end of the week. They did.
It is almost 11 months later and I have received over $60000 in actual work so far. For my initial $3000 I have gotten close to $100000 in business. I am unhappy that this did not happen the first year as promised. But I have to say they did honor the original agreement and I will sign up again when this contract expires.
PALM DESERT, California