• Report: #834149

Complaint Review: Evil Controllers

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  • Submitted: Sun, February 05, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: EvilControllersTookMyMoney — United States of America
Evil Controllers
Tempe, Arizona United States of America

Evil Controllers Refusal to Issue Refund Tempe, Arizona

*UPDATE Employee: Quality Customer Service

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 - I placed 2 orders on December 4, 2011, one for $110.93 and one for $148.71.

- A package was received in late December containing someone else's order (I returned this package at my expense to Evil Controllers on 1/9/2012).

- I have requested from Evil Controllers on many occassions for updates / refund to no avail.

As of today it as been 60 days since Evil Controllers has had my $259.64.

Evil Controllers blatant refusal to refund my money constitutes consumer theft in my opinion, and I would warn anyone to not shop at evilcontrollers.com.


This report was posted on Ripoff Report on 02/05/2012 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Evil-Controllers/Tempe-Arizona-/Evil-Controllers-Refusal-to-Issue-Refund-Tempe-Arizona-834149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Quality Customer Service

AUTHOR: Evil Carlos - (United States of America)

Dear Customer,

We have looked up your order  and contact information using the information you have provided in your complaint and have left you a voicemail earlier this morning.  We apologize deeply for the quality of customer service you have received. During the holiday season we dealt with a large influx of orders and as a result failed to meet your expectations. While we are always striving to surpass our customer expectations it appears as though we have largely failed you in this scenario and there is no excuse for that. As a result we would simply like to reach out to you to help facilitate this resolution and to take the necessary steps to make this situation right.

If you could call us back at your earliest convenience we would like to show you the quality customer service that we are known for.  Our phone number is 877-880-EVIL and my personal email is Carlos@evilcontrollers.com

Again, please allow us to demonstrate our quality customer service by
contacting us as soon as you have the opportunity.

Many thanks,

Carlos
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