• Report: #960861

Complaint Review: Evil Controllers

  • Submitted: Sat, October 27, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: MJB — Leybourne United Kingdom
Evil Controllers
Internet United States of America

Evil Controllers Have not answered emails or phone messages re returned broken controller. Internet

*Author of original report: Sorted Thanks To Carlos

*UPDATE Employee: Package Arrived

*Author of original report: Still Nothing

*UPDATE Employee: Evil Controllers

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I purchased on 7th Dec 2011 an Evil Controller for PS3 for my son for Christmas.

The item stopped working and after trying to contact the company via email and telephone for a month I finally got a response. 

I was told to send the controller back at my own cost! Which I did, via special delivery 13/09/2012. (I have the paperwork).

This has been received back to Evil Controllers according to tracking.

I have phoned weekly and left messages, left a message on your facebook page and emailed weekly - nothing, no responses at all. I am completely unhappy with your service, product and would never recommend your company.

I would like this issue solved please.

Thank you.

UK

This report was posted on Ripoff Report on 10/27/2012 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Evil-Controllers/internet/Evil-Controllers-Have-not-answered-emails-or-phone-messages-re-returned-broken-controller-960861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Sorted Thanks To Carlos

AUTHOR: MJB - (United Kingdom)

Today I have received a new controller. Let's hope Carlos never leaves Evil Controllers. He seems to be the person to sort things out! Customer Service need to work on customer service. Without this site I feel I wouldn't of got anyway...so thank you.
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#2 UPDATE Employee

Package Arrived

AUTHOR: Evil Carlos - (United States of America)

Hi Maxine,

I do apologize that there was some miss-communication on the best method and number to reach you. I have looked into the status of your account and discovered that your controller has already been shipped and signed for.

Definitely contact me further if you have anymore issues or concerns.

Best,
Carlos
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#3 Author of original report

Still Nothing

AUTHOR: MJB - (United Kingdom)

I had high hopes of his being resolved after the reply from Carlos.
Unfortunately despite being told it would be dealt with the next day this has not happened.
Of course there is a time difference from UK to America but it has been 3 days now.
$118.80 spent, for me that is a lot of money.
From my experience I would never recommend Evil Controllers.
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#4 UPDATE Employee

Evil Controllers

AUTHOR: Evil Carlos - (United States of America)

Hi Maxine.

I have just discovered this post and have just emailed you. Again, we appreciate you reaching out to us and giving us an opportunity to make this right. We take customer service very seriously and pride ourselves in our excellent customer service.

We can not make up for the time and energy you have spent, but I'm positive that we can come to a happy resolution by showing you why we are known for having such great customer service. What you have experienced is not the norm and we will be examining why your experience was the way that it was. In this way we can grow from this instance and ensure it doesn't happen to others.

Best,
Carlos

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