- Report: #1146931
Report - Rebuttal - Arbitrate
Complaint Review: Evil Controllers
Evil ControllersNationwide USA
Evil Controllers Overpriced Junk, Terrible Customer Service and 7 day Warranty!!! DO NOT BUY!!! Tempe AZ
*UPDATE Employee: Give us another shot and we'll make it right.
*Author of original report: Evil Controllers Refunded my money
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When I first inquired about this controller online on 3/10/14 I was told I would be reached by a representative to finalize sale. Never got a call back. After calling a few weeks I made my order online on 3/25/14. Order # 100050349 After a month the controller no longer works with headsets. It stoped working immediatly after a xbox one controller update and I called before I updated and was told that the update would not affect the controller.
After speaking with representative on the phone I was told I could pay to mail it back and another would be mailed back to me the same day as recieved. I shipped on 5/8/14. I inquired around 7:30 AM on 5/12/14 about my controller online. Was told a supervisor would call me later that morning. 10:30 AM I inquired again about when the supervisor would be in. I was told in 15 minutes. 2PM I message about when this supervisor would call and after a few minutes my phone starts to ring before the chat service responds. (How convenient)
I was told the package has not arrived, once it did it had to be sent to the lab to determine what was wrong with it and I would be called once it arrived. This is different than what the representative told me before I sent it in and the package arrived 5/13/14 around 12 NOON. Tracking # 1Z7V0Y610349971587. I still have recieved no call. I have been told on multiple occasions that I would be called by a representative and never get one...
The quality of the product and the customer service does not justify a + $200 pricetag. This whole experiece has been terrible and I would like nothing more than to get my money back. I was told when I asked about a refund that Evil Controllers has a 7 day warranty. A 7 day WARRANTY?? WOW RIPPP OFFFF!!!!
If you are in the market for a quality controller I suggest looking at other options like (((competitor's name redacted))) becuase this company spends all of its money on advertising clearly.
This report was posted on Ripoff Report on 05/15/2014 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Evil-Controllers/nationwide/Evil-Controllers-Overpriced-Junk-Terrible-Customer-Service-and-7-day-Warranty-DO-NOT-1146931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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