• Report: #680449

Complaint Review: Evil-controllers

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  • Submitted: Sat, January 08, 2011
  • Updated: Sat, February 18, 2012

  • Reported By: Phil — rochester hills Michigan United States of America
Evil-controllers
Internet United States of America

Evil-controllers PS3 Controller, Internet

*Author of original report: Follow up

*UPDATE Employee: Follow Up

*Author of original report: Once again very disappointed

*REBUTTAL Owner of company: Evil Apology

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I bought a Sony Playstation 3 controller from Evil-controllers in November. They finally mailed it out to me and I received it on Dec 10th. It immediately did not work. I called on Monday Dec 13th and spoke with the tech support guy and he said it was broken and send it back and they would repair it and cover my shipping up to 10.00. They received the controller back from me on Weds Dec 15th. I did not hear anything so I finally called them on Thursday Dec 23th.

They told me it was going to be shipped out Monday Dec 27. This did not happen. I called again on Weds 12/29 and they said they did not ship because they are putting a new update in the controller and it was going to ship in Jan 3th. This again did not happen. I called again on Weds 1/5 and left a message and did not get a return call. I called again on Friday 1/7 and left another message and did not get a call back. At this point I am at a loss on what to do. I have had my money paid in full since early November and have nothing in return. Please help! This company should be OUT OF BUSINESS!!!It is a SCAM!!


This report was posted on Ripoff Report on 01/08/2011 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Evil-controllers/internet/Evil-controllers-PS3-Controller-Internet-680449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Follow up

AUTHOR: Phil - (United States of America)

Thanks for reaching out to me Carlos. The controller works fine. My only problem is that I was told by numerous people that I would get my shipping costs back. (the costs I paid to ship my controller back to you). It was only 6.00 and I could careless about the money. It is a principle thing with me. I live my life by the theory you do what you say you are going to do.
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#2 UPDATE Employee

Follow Up

AUTHOR: Evil Carlos - (United States of America)

Hi Phil,

This post has come to my attention, we have not heard from you in a long time so we imagine that your issue was resolved. If you have anymore issues or if your problems were never resolved please let me know. I would love to know that Evil was able to end with a positive impression on your mind. My email is Carlos@evilcontrollers.com.

Thank you, Phil.
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#3 Author of original report

Once again very disappointed

AUTHOR: Phil - (United States of America)

So the company calls me to please place a rebuttal on my first post. So I did. And guess what, I still HAVE NOT received any money from my return shipping to them. They said it would be refunded up to 10.00 upon return of the defective controller. It was not in the packaging. So when they called me (2 times) to place a rebuttal, I said, how about my money for the shipping costs back to you. "oh yes, we will send that out right away" I was told. Still have not received it. My though on this company is they will tell you what ever you want to hear and then not follow through on their word or commitment. My advice... GO ELSEWHERE!
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#4 REBUTTAL Owner of company

Evil Apology

AUTHOR: jonah coe - (Virgin Islands (US))

I am completely sensitive to your situation and frankly embarrassed with the experience you had with my company. The holiday season is also a hectic time for retail companies and we at Evil do our very best to provide amazing customer service.

Clearly you were not given that service, but I am 100% willing to take care of this situation. There was an update released for ps3 and that is why we held onto the controller to provide you with the latest technology. As far as the controller not working when you received it , this in unacceptable . We have a team of quality assurance reps who put every controller through a 17 point test. Unfortunately being a specialized custom business these issues can occur.

As far as not having a phone call returned, there is no excuse for that. I would love to get your first and last name also if you have an order number I would like to have that too. I keep records of all phone calls that have taken place and I will address the appropriate position of this issue. I see this as an opportunity for our company to grow and put the proper tools in place , so know one else has this kind of experience.

We are the leaders in this industry and truly do have the best products. If you talked to a 1000 people 999 would tell you how impressed they were with our service and products. You had a bad experience and I would sincerely appreciate an opportunity to rectify it.

Please contact me personally , jonah@evilcontrollers.com or call us at 480 968 6690 . Please ask for Jonah. We are not by any means a scam business we have been featured on many major review sites and television shows. We are heavily involved with disabled gaming and have been featured on fox news and msnbc . I do understand your frustration , please do allow me a chance to bring the right image to Evil..

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