- Report: #782473
Report - Rebuttal - Arbitrate
Complaint Review: Ewing Mercedes dba MB of Plano
Ewing Mercedes dba MB of Plano4464 W. Plano Pkwy., plano texas 75093 Plano, Texas United States of America
Ewing Mercedes dba MB of Plano Mercedes Benz of Plano Refused parts warranty, and threatens the unhappy customer Plano, Texas
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took the car back again to fix the check engine light, after four days of testing they claimed that the cause of check engine light can not be found. they delivered the car back to us without any fixes, or replacing mass air flow sensor which they said is faulty. they refused faulty part replacement. a review was filed by us at dealerrater.com on 08/19/2011, and their GM Kim Patterson contacted me to resolve the issue, but then I was threatened, that in retaliation for my review, they no longer will service my car, and that will not replace the faulty part, nor they will refund the cost of parts, and repairs amounting to over $3,000.00.
follow up e mails to the GM, has gone unanswered, prompting to file this complaint warning others of this dealer's service practices. next step is to complaint to the office of Texas attorney general' consumer division for deceptive practices, and then to small claims court to recover the cost of parts and damages so another dealer can properly fix the car.
This report was posted on Ripoff Report on 09/28/2011 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ewing-Mercedes-dba-MB-of-Plano/Plano-Texas-75093/Ewing-Mercedes-dba-MB-of-Plano-Mercedes-Benz-of-Plano-Refused-parts-warranty-and-threaten-782473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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