We were contacted by Waverly Clakr Jr. last October, he was selling Canon copier/printers. We were in need of one, so we set-up an appointment. Waverly and Kevin Byram - Vice-President showed up. We filled out the necessary paperwork to get our NEW Canon Printer/Copier.
A couple of weeks later we were told that they were having difficulty getting us funded. They were told that this is absurd, we have an excellent credit rating. We were next told that they were having difficulty getting us the Canon,(they supposedly had in storage)and would bring us a loaner until our Canon was ready. They attempted to deliver us a beat-up black&white copier.
We said no. More time went by, we again were contacted and told that our printer was still not available, and that they would bring us a Toshiba FC22. Kevin said it was just as good if not better than then Canon we contracted for.
We ammended the contract to reflect the loaner. The Toshiba FC22 copied okay, when we tried to print from our LAN it woulod not work. We were told that the drivers had to be installed. The copier never worked properly. The next thing we know CIT (the Finance Company) was contacting us for payment.
We were astounded to learn that someone had forged signatures on the CIT Delivery & Acceptance Certificate. The number CIT called to confirm, was not even ours. Upon attempting to reach Kevin, we found his number was no longer active - the 800 number was an answering service (his mailbox was full). Further investigation proved that all addresses were false. We sent Certified Return Receipt to all addresses. None were real to include the New Port Beach California address. CIT has turned matters over to their fraud department.
We have filed papers with Az Better Business Bureau, Federal Trades Commission, Arizona, California & Florida Attorney Generals Office. As most of you know, including Excel they can't/won't do anything. Kevin Byram has used other legitimate(?) companies to get his contract through financing. He takes checks which are suppose to be used for first/last months payments on lease, and pockets the money. When funded he has the financial institute deposit the money into his account. When we researched this matter further, we found at least two other companies in Phoenix, he has done this too. He is a master at bait and switch.
U.S.A. Click here to read other Rip Off Reports on Excel Communication STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!