• Report: #400843

Complaint Review: Excel Roofing

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  • Submitted: Fri, December 12, 2008
  • Updated: Tue, April 05, 2011

  • Reported By:Denver Colorado
Excel Roofing
3560 So. Lincoln St. Englewood, Colorado U.S.A.

Excel Roofing Buyer Beware! Englewood Colorado

*REBUTTAL Owner of company: Marginal Plywood

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In January of 2006 Excel Roofing replaced our roof for $9,900.00. They did not put down plywood under the shingles and the nails kept popping up. Their installation guarantee only covers leakage. My husband is 74 years old and we have snow on our roof all winter so he didn't feel he could get up there and pound down the nails any more. We had to pay $11,000 in October 2008 - less than 3 years later - to have a new roof installed. They said they did it at cost. Unless you have lots of extra money to spend on a roof find another roofer. Be sure they guarantee their installation and will do the job right the first time.

Anoka58
Denver, Colorado
U.S.A.

This report was posted on Ripoff Report on 12/12/2008 07:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Excel-Roofing/Englewood-Colorado-80110/Excel-Roofing-Buyer-Beware-Englewood-Colorado-400843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Marginal Plywood

AUTHOR: J Bretz - (United States of America)

 

At Excel we never, never try to sell people something that we don't think they need.  Especially Elderly people.  We did not think that the plywood was bad, it was very strong to walk on, and did not feel "spongy".  After the first year nails started "backing out" and lifting up shingles.  Excel went back many times and fixed the nails.  We advised the customer that the permanent fix was to completely resheet the house with new plywood.  We did this and it was at cost.  Our customer thought this was a fair deal, and seemed very happy to have this problem permanently fixed.  If we had resheeted the house the 1st time the cost would have been around the 20,900.00 that the customer ultimately paid.  It is with disappointment that we find out that now this customer has buyers remorse.  We strive for complete customer satisfaction, always.
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