• Report: #779131

Complaint Review: Excel Shades

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  • Submitted: Tue, September 20, 2011
  • Updated: Thu, September 29, 2011

  • Reported By: Excel Shades Ripoff — Toronto Ontario Canada
Excel Shades
1965 Salem Road, Ajax, ON Toronto Durham Region Ajax, Ontario United States of America

Excel Shades Excel Shades leading Toronto retailer of high-quality custom blinds Excel Shades took my money and never finished the installment of my custom sheers and blinds Toronto, Ajax and Durahm region buyers beware they claim to install shades, drapes, blinds, custom wood Toronto Durham Region Ajax, Ontario

*REBUTTAL Individual responds: Excessively impossible to rectify or satisfy. All in pursuit of free product or money saved. Countless efforts made...all to no satisfaction! Intentionally impossible to please!

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On July 2011, I met Gabriel Hashoul at my residence for a quote on shades and sheers wanting to purchase high-quality custom blinds. He came and measured the windows and we went through fabric selection.  I told him that I had received other quotes and asked him for his best price, in which he gave to me.  I asked him if he could do the job within two weeks as other Toronto retailers offered.  He said that he would have no problem to complete the job in the same time frame.  He asked for 50% payment upfront and 50% payment upon completion which I agreed to since Excel Shades seemed to be a reputable company.

To my disappointment the installation date arrived and I had not heard from Excel Shades and Gabriel Hashoul at all.  It was a weekday and I had to take time away from work to let the installers in and have them completed the job.  I called Gabriel Hashoul from Excel Shades and asked if him if everything was ok as today was the scheduled date to install my custom sheers and shades.  He said that my blinds and sheer would not be installed because the order was not complete.  I asked Gabriel Hashoul from Excel Shades when he was going to let me know about this?  I had already made arrangements to be away from work and had no idea of the change and was not informed.  Gabriel replied that these things happen and we can reschedule for the week later.  I was bothered at the fact that he didnt even call me to inform me that we needed to reschedule the install of my blinds. So, if I hadnt called him, I would have spent the day at home waiting for no one to show up. On the rescheduled date for the install, I called Gabriel Hashoul from Excel Shades to get a time for the install.  He said they would be arriving at noon.  I planned to take my hour to let the installers in.  Instead, no one showed up at noon.  No one showed up at 1pm, by that time, I had to go back to work so I made arrangements with security to let them in when they arrived.  The installers didnt arrive until 4pm!  Security let the installers in to put up the shades and sheers.  When I got home later that night, my mouth almost fell to floor!  The white sheers were sitting on soiled hardwood full of dirt, dust and nails from the install.  No attempt to clean up after themselves at all.  Im being very specific about my bad experience with Gabriel Hashoul from Excel Shades for all buyers to be aware.

To top it off, the sheers were white and by now, they were so dirty and the fabric was pulled.  If that wasnt enough, the sheers were too long dragging on the floor.  At this point Excel Shades seemed like a fly by night operation as the installers looked under the age of 20.  The style of the sheers was supposed to be ripplefold, the hardware was completely wrong and therefore was not a ripplefold.  So much for my high-quality custom blinds.  I tried to reach Gabriel Hashoul numerous times over a two week period without any reply or acknowledgment.  Excel Shades needs better customer service if they want to retain customers.  I was really concerned that I was stuck with this terrible job.  I spent the whole evening cleaning up after the installers and was just levit!
 
Finally after weeks of trying to reach Gabriel Hashoul, he finally replied and agreed to come and take a look at the job.  I felt this was at least some good news.  Gabriel Hashoul came and saw it and said the hardware was wrong, the sheers needed to be shortened by a 1/4inch and he would take the sheers back to complete the job.  I tried to reach him after that and did not get any replies or acknowledgement again for weeks this went on.  This horrible experience that no customer should endure.  I finally called the office and spoke to Gabriel Hashouls wife Carmen Marsilla and explained what happened.  She defended the installers because one of them was her son and said they would never leave a home in that condition and that someone else must have had access to the place and dirtied it after they left.  I told her that I arrived as they left and asked her if she required pictures since she didnt believe me?  She said she would look in to it and call me back. 

Needless to say, I never got a call back.  Then I tried to reach Gabriel Hashoul again, after weeks finally he replied and said he would have an installer come back out.  I asked for different installers that knew what they were doing and that I would definitely be home for this appointment so, I wanted a date and time when they could be expected since I was again taking time away from work.

The date came and the installer (subcontractor) called me and let me know when he was on his way so I could meet him.  When he arrived, the installer realized that the first install was horrible.  Next he tells me that they have the exact same hardware and its wrong.  Then, he put one sheer up and realizes that its way too short.  We both tried to reach Gabriel Hashoul to tell him what is happening and we couldnt reach him.  Finally Gabriel Hashoul, calls the installer back and the installer tells him what is going on and that I am not pleased.  The installer tries to mend the situation by offering to come back the following week and get this resolved for me.  Gabriel Hashoul agrees with the installer and still does not call me back at all.  The following week arrives and the installer calls me to tell me that he has not heard from Gabriel Hashoul and cant reach him.  He doesnt know if the hardware has been reordered and therefore cannot finish my custom blind install .  We both tried to reach Gabriel Hashoul, without success.  The install was scheduled for 5pm since I refused to take any more time off work.  The installer calls me back at 3pm telling me that Gabriel Hashoul sent another installer to pick up the sheers and he has no idea why he did this so he doesnt know if the install will happen as planned for today.

I tried to reach Gabriel Hashoul again and no reply.  I then send him a message saying that if I didnt hear from him I would have no choice but to take further action. He replied the next day demanding payment upfront in order to complete the order.  I replied to him and said that he is putting me in a very vulnerable position to ask for money upfront when the deal is to finish the job and then get paid.
 
Not only that, but after the lack of responses throughout this whole ordeal, the best solution for both parties is to complete the job and get paid as originally agreed with Excel Shades.  I have not heard from him since then.  It is the worst experience ever and I tried to look up reviews online and of course, I only found positive ones that were probably written by family members or made up.

Unfortunately, I am writing this to protect other consumers from using this company Excel Shades owned by Gabriel Hashoul and later having to hire another company to fix their mistakes and get the job completed.  It has been nothing short of a nightmare and I would stay away from hiring Gabriel Hashoul from Excel Shades  completely.  Through this experience, I have learned to go with only reputable companies who are referred through word of mouth or do the research on the company to ensure that they really understand customer service and the work they claim to know how to do!

Company website:  http://www.excelshades.com/
Owner: Gabriel Hashoul and Carmen Marsilla
Better Business Bureau report: http://www.bbb.org/kitchener/business-reviews/vertical-blinds/excel-shades-in-whitby-on-1160475/complaints

If you want more details email me excelshadesripoff@hotmail.ca

These are all keywords this company shows up in google
Toronto Shades, Drapes, Blinds, Custom Wood Shutters and Window Coverings
Excel Shades, leading Toronto retailer of high-quality custom blinds, wooden blinds, wood shutters and custom window coverings. Browse our website to view our selection of blinds and shades, vinyl shutters, window blind shades, and interior window shutters.
Durham Region, window blinds, Toronto, Canada, faux wood blinds, shutters, blinds, window coverings, plantation shutters, wood, hardwood, wooden blinds, window shades, mini blinds, vertical blinds, wood blinds, discount blinds, wood shutters, plantation shutters, premium shutters, interior shutters, wooden shutters, discount wooden shutters, discount interior shutters, house shutters, wood interior shutters, wooden interior shutters

This report was posted on Ripoff Report on 09/20/2011 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Excel-Shades/Toronto-Durham-Region-Ajax-Ontario-L1T0J9/Excel-Shades-Excel-Shades-leading-Toronto-retailer-of-high-quality-custom-blinds-Excel-Sha-779131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

Excessively impossible to rectify or satisfy. All in pursuit of free product or money saved. Countless efforts made...all to no satisfaction! Intentionally impossible to please!

AUTHOR: Excel Shades - (Canada)

It is disappointing that in life there are those individuals who possess dishonest business practices and vengeful ways all driven by money. Whether it is due to a regretful purchase or overspending of money, the true character is revealed through unfortunate incidents as the one below.

Although after 20 years of business, this incident is the first of its nature and the extent of the malice intended is shocking to many. In todays day and age, through the wide use of the internet there are the rare incidents where an individual will fabricate details all in pursuit to damage ones hard earned reputation for the purpose of receiving a discount or to cheat a business of money owing.

On July 27, 2011 a contract was made with Diana Peruzzi in the amount of $2,400. The order  consisted of 4 Hunter Douglas shades and custom sheer drapery.  A deposit of $1,200 was given. Two weeks later, on August 10, 2011 an installation date was booked and a window of 4 hours was given to Diana Peruzzi as this is our policy when booking installations. (Since we can only estimate previous lengths of installs on the same day or other variables such as traffic.)
 
Diana Peruzzi was made aware of the delayed time.

Two installers arrived and were let in by security. As normal practice they always remove their shoes before stepping foot into any residence to work. Drop sheets are laid out before any install which is regular practice. The install was completed. Typically the homeowner is present to provide a broom or vacuum to clean residue caused from drilling a few holes and some pins from the drapery. As the 500 sq ft condo was empty, they cleaned with the little tool they had. Everything looked great and never was there any mud or dirt covering the floor. It was a nice summer day and it was absurd that the installers would have created a mess as described by Diana Peruzzi. 

The next day we received a call from Diana Peruzzi indicating that her sheers were not operating smoothly and reported a mess made, drapes soiled etc. Since this seemed impossible, my initial reaction was if there was a possibility that someone had access to Diana Peruzzis unit after our staff had left. Details were fabricated, extremely exaggerated and unimaginable to believe. Needless to say, a time was arranged to resolve the issues. Immediately we realized that the incorrect tracks were supplied by the company not allowing the smooth operation. At this point Diana Peruzzi took the opportunity to make additional requests for changes that were not part of the contract. We agreed to satisfy her requests to 1. To remake sheers and create a centre split atno charge.  2. To add an additional 4 batons to operate the sheers at no charge.

A smaller window that was completed to her satisfaction was excluded from any remakes or adjustments. Diana Peruzzi confirmed it was fine.

Within 2 weeks, another install was booked to bring order to completion. At this meeting Diana Peruzzi attempted to negotiate a side cash payment for the cost of the new tracks with our installer as a plan to evade paying Excel Shades the remaining $1,200 balance. The installer clarified for Diana Peruzzi that he is employed by the company and would never consider engaging in a dishonest plan and lose his job.

The installer immediately reported the incident and Diana Peruzzi was confronted. Diana Peruzzi was made aware that due to her dishonest business practices, in order for the remaining part of the order to be completed we would require the balance of $1,200 paid up front.

At this point, Diana Peruzzi became furious and denied the allegation. From that moment onward it was very evident that Diana Peruzzi made every attempt to create and exaggerate issues... all in attempts to evade paying the remaining balance. Diana Peruzzi continued her harassment as a form of vengeance since she was prevented the opportunity to cheat our company. As stated, it was in the month of July and it was impossible for our installers to roll the sheers in the mud or better yet as Diana Peruzzi claims... create a disastrous mess in her place. Nothing Diana Peruzzi alleged made any rational sense. We unfortunately are unable to allow the company to be cheated a significant amount of money as every attempt was made to bring the order to completion to the customers satisfaction. Diana Peruzzi has $1,300 worth of shades for the $1,200 deposit we received. Diana Peruzzi is ahead by $100, and we are now left with custom size drapery that are of no use to us. Not to mention the destruction caused by her deliberate actions to slander our business and personal name. We are in the process of pursuing legal action to keep Diana Peruzzi accountable for  her fabrication of details, slanderous ways and defamation of our character. 

In reading reviews made by a vengeful client that made every attempt to evade paying her balance, please consider that as helpful as business reviews can be, there are always individuals who  participate in dishonest practices in hopes to obtain a reduced price, products for free or compensation as an additional discount. In some cases, regretful of overspending habits, they will stop at nothing by fabricating issues in order to receive compensation. We as a company are committed to take every measure to rectify orders as they are custom in nature and at times can require adjustments to be made to achieve the desired finished look.  We will take a loss by making numerous trips as required to the clients home, but due to the nature of our business, we do not offer credits or refunds. This clearly makes certain clients furious who are accustomed to the method of receiving compensation or discounts depending on the degree of the harassment made to large outlets. Driven by their determination to receive compensation they will fabricate, create or
microscope every detail in hopes of not paying. This consumer practice may be accepted with depot outlets who are typically an additional 30-40% higher in price. Instead, we pride ourselves as a business, not only being very competitive in price but also will make every effort to rectify all issues regardless of losses incurred for travel or install fees. Unlike readymade items, delays are very normal with any custom made products.
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