- Report: #988658
Report - Rebuttal - Arbitrate
Complaint Review: Excelatrim
Excelatrim22100 East 26th Ave., Ste 100 Aurora, Colorado United States of America
Excelatrim Customer Service Firm out of Largo, Flordia Consumer Scam Aurora, Colorado
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For the Excelatrim I was told to call back by Dec. 7 to cancel, my notes show that I called back on Dec. 5, and ask that the order be canceled. Now no one sees any record of that call thus my credit card has been charged $85 twice and the only thing that they are willing to do is refund the second order 21 days after receiving the 2nd bottle back.
I think companies who set up and prey on consumers in this way is a disgrace. Leveraging a customers ability or inability to call and cancel a product, verses refunding a charge based on the products effectiveness or usage is what is called a flat out scam. You know that company's have something to hide when customer service supervisors like Sandi tell you that they are not allowed to give the name of the customer service company who was hired to represent the product, or that she could not tell you who her boss is, the owner of the company or any information that allows a customer their right to communicate directly with a company they are spending their money with.
I am going to return the second bottle of the product, but will also have my attorney to research and find out the company that actually administers this scam, additionally I will be contacted the Attorney General's office in Florida and Colorado and just like it was blasted in the media to lure consumers to this scam it can be blasted to warn them against this scam. It's important that consumers know what company's are honorable and which one's are not.
This report was posted on Ripoff Report on 12/29/2012 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Excelatrim/Aurora-Colorado-80019/Excelatrim-Customer-Service-Firm-out-of-Largo-Flordia-Consumer-Scam-Aurora-Colorado-988658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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