I am a student at Excelsior College in Albany New York and I have spent thousands of dollars pursuing my degree with Excelsior. I fully understand online college can be diffucult for distance learners. I feel that it can be even more diffucult for Military Service Members. This last example of what I have had to put up with is where I have to draw the line. I am within 24 credit hours of recieving my BA degree with Excelsior and I am inches away from quitting.
I signed up for a basic algebra class, MAT 112 while I had a full course load with much more difficult classes. I had medical issues that took me out of the loop for several weeks. while not feeling well and completely under the weather and on Convalescent leave, I had to keep up with my 400 series classes no matter what. I fell behind in my basic algebra and was dropped from the course. No big deal right..
It was a major deal.. they put me on probation, took over 850.00 dollars from me and frome my tuition account with the military. I thought this was a big misunderstanding so I faxed all of my medical documentation that they asked for, with out a privacy act statement mind you, and they told me to wait. I waited approximately 1 week and recieved what I considered a highly sardonic email from "Helen Bopp Assistant Director, SLA Student Affairs". she stated and I quote "In your subsequent messages you indicate that you feel you are very proficient in Math. You may want to consider one of the CLEP or DANTES Math exams as a way to earn similar credit. Please check with your academic advisor to determine if this is an option for you".
Did I miss something? Does Helen know that me and wife live on a fixed income and $850.00 is going to devaste my kids christmas.. I told Helen that I could finish the 13 week course in probably two weeks. The course was not even half over. I was completely taken aback and dumbfounded with the Colleges unwillingness to pursue a sense of decency. I was not trying to get out of anything, I truly was on convalescent leave..
I truly hope Helen's Actions do not reflect the college at large. I will be filing a complaint with the agency that accredits this college, and with the Military proper. I feel that this action is anti-Soldier, and I want it resolved as soon as possible.