• Report: #1058871

Complaint Review: Execucar

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  • Submitted: Thu, June 13, 2013
  • Updated: Thu, June 13, 2013

  • Reported By: Annonmous — New york New York
Execucar
Internet USA

Execucar This company caused us to miss our flight Internet

*UPDATE Employee: Apologies and Solution

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We used the telephone reservation system that exec u car that lists.  After speakiAmman someone who took our credit card and spending ten minutes booking they assured us our driver would be there to take us to the airport.  After ten minutes of them being late they claimed to have entered the wrong date and that a new car would be there in ten minutes to pick us up.  After thirty minutes of total wait time a driver called and said he couldn't make it for another thirty minutes.  We knew at this point we needed to call a taxi which took another ten minutes to there, needles to say at this point we were one hour late and. Never would have made it to airport in time.  Avoid this company they are horrible at what they do and you are better off using a taxi.


This report was posted on Ripoff Report on 06/13/2013 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Execucar-/internet/Execucar-This-company-caused-us-to-miss-our-flight-Internet-1058871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Apologies and Solution

AUTHOR: SuperShuttle/ExecuCar Customer Care - ()

I'm very sorry to read about your recent experience with our service. Since you've posted anonymously, I am unable to notify our National Customer Advocacy team on your behalf. If you'd like follow up from our team, we'd love to help. Please send your full story as well as any trip details (confirmation number is preferable) and your contact information to: customercare@supershuttle.net. Advocacy will be able to follow up with you directly from there.

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