• Report: #1155763

Complaint Review: Exede internet

  • Submitted: Wed, June 18, 2014
  • Updated: Wed, June 18, 2014

  • Reported By: Steve (stergos) — Tarpon Springs FL Florida
Exede internet
Internet USA

Exede internet They misrepresented their services. Upon trial for 10 days. i discovered their service is not adequate for my needs. Requested to takecare of the problem.They do not cooperate and when i requested discontinuation of the service the want to penilize me $15/mo for th next 10 years. They sold me a inferior product/service and now I am the guilty one and nedd to be penalize as if I committed a laww violation. What can be doene about this? Englewood Colorado 80112 Internet

*UPDATE Employee: I Can Help..

*Consumer Suggestion: Lake Country Satellite is here to help!!

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Approximately a week ago I signed up overthe phone with Direct TV bundle with Exede Internet. After a week of trial i discovered that their servi is limited, substandard and inadequate. I presented the problem to them: however they are not cooperative. I chooseto disconnect the service but they want to panilize me $15.00 per month for the next 2 years. I as a consumershould have the option to cancel if the service is substandard.

 

Thanks


This report was posted on Ripoff Report on 06/18/2014 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Exede-internet/internet/Exede-internet-They-misrepresented-their-services-Upon-trial-for-10-days-i-discovered-t-1155763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I Can Help..

AUTHOR: ExedeCrystal - ()

Hi Steve,
I'm very sorry if you were misinformed aboout our service.We do not have a trial period. All service plan require a 24 month Customer Agreement. The early termination fee is $15 per each month remaining in the contract.If you are having issues with your service, we will be happy to troubleshoot any problems you may be having.Please send me an email to exedelistens@viasat.com with your account information and I will be happy to answer any questions or address any concerns you may have. Thank you.
ExedeCrystal

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#2 Consumer Suggestion

Lake Country Satellite is here to help!!

AUTHOR: LakeCountrySat Exede Elite Dealer - ()

Sorry for your bad experience.  First thing I wanted to point out, you purchased this through a marketing company and not directly through Exede.  Did the sales rep tell you there was trial period?  If so, that is not ture.  Exede does not have a trial period.  ALWAYS contact and seek out a LOCAL Exede Dealer, if one is available in your area.  Elite Dealers like myself are here to help you even after the sale.  But first you must conatact a LOCAL Exede Dealer.  This information can be found on Exede's web site at www.exede.com and then look for the Find a local Dealer tab on the bottom.

Send me an email with what is going on and I will try and help you.  david@lakecountrysat.com

Lake Country Satellite is an Elite Exede Dealer and David R Varner is a member of the ViaSat Dealer Advisory Council.  www.LakeCountrySat.com

I am very passionate about our product and driving business to the LOCAL dealers, where you WILL get results!

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