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  • Report: #1138748

Complaint Review: Exede

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  • Submitted: Mon, April 14, 2014
  • Updated: Mon, April 14, 2014

  • Reported By: KarenA — Lebanon Missouri
Exede
Internet USA

Exede/ Wildblue Lied, Cheated, Stold Internet

*UPDATE Employee: RE:Exede/ Wildblue Lied, Cheated, Stold

*UPDATE Employee ..inside information: I am here to help!

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Someone came to install my Exede dish on March 17 of this year. The internet worked all right but was not fast ad advertised. I was told my phone hook-up equipment would arrive shortly in the mail. When my phone modem arrived I spent hours on the phone with exede's "tech" trying to install it. Exede kept insisting everything was hooked up and after hours of being on the phone and of crawling around on the floor it has, as of today, April 14 never achieved a dial tone.

A call has never been made or received on it. When I called to complain I was treated curtly and told I had signed up for six months (for the phone) and I would have to pay a termination fee! I am certain when the phone was pitched to me it was never mentioned that the phone was $20 for only 6 months and then jumps to $30. I live on Soc. Sec. and would never have went for that. Plus I am old and disabled and live out in the country. Exede's 911 service will not work if the electricity goes out!

More importantly I did not want to give Exede my bank info or my Soc. Sec. number. They told me I could use my card for a one time payment only and I foolishly agreed. I waited to receive a bill and to this day have not received any kind of bill, either in the mail or online! After a week of service I took it upon myself to send Exede $80. I was told my internet would be $60 and the extra $20 was for the phone. Four days later Exede helped themselves to another $20 out of my account, without permission or notice and caused me an overdraft!!

I called Customer Service to have them take the phone back and was stlll going to try and keep the internet but they refuse to work with me unless I pay the phone termination fee. Now I want neither and they have become threatening and rude. So, they get me for $133 for one month ($100 services, $33 overdraft fee) of service but I am changing my debit card information today. We will see if they can get blood from a turnip!

 

Shame on Exede/Wildblue for cheating and lying to people the way they do - they won't last long in the business, there is too much competition!


This report was posted on Ripoff Report on 04/14/2014 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Exede/internet/Exede-Wildblue-Lied-Cheated-Stold-Internet-1138748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

RE:Exede/ Wildblue Lied, Cheated, Stold

AUTHOR: Exede Sherry - ()

 I certainly apologize for your experience. I can understand why you would be upset about paying charges for the phone service when you were not able to use it.  I would be happy to look into your account and see what I can do for you. Please email me your contact number, and the best time to reach you to exedelistens@viasat.com.

Exede Sherry

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#2 UPDATE Employee ..inside information

I am here to help!

AUTHOR: LakeCountrySat Exede Elite Dealer - ()

My name is David R Varner and I am an Elite Dealer for Exede and a member of the Dealer Advisor Council to ViaSat.  I also am a partially diabled Veteran myself and hear you loud and clear and appologize for any miscommunications that our sales partners said to you.  Please give me a call 866-273-4426 so I can get some more information from you and get this resolved promptly.

One of my goals is to help make Exede an easier company to do business.  One way is to let other readers know that they should always contact a LOCAL Exede Dealer.  Go directly to Exede's web site, scroll to the bottom and click on find a local dealer or use this direct link:  exede.com/internet-packages-pricing/find-a-local-dealer

Exede is an awesome product and is being used by over 26,000 people here in the State of Virginia.  It fills in the holes where other providers can not.  When installed properly you should not experience any problems.  Exede is not for everyone...if you are a heavy video or audio streamer, you can still use our service, however you may need to change when you stream so as to not burn through your alloted data in your plan.  Utilize our Free Zones to maximize your benefits and keep the data flowing fast.

As always I am here to help, here is my contact information, anyone can feel free to give me a call or send an email with more questions.  

Lake Country Satellite

David R Varner

david@lakecountrysat.com

lakecountrysat.com

866-273-4426

 

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