- Report: #1085218
Report - Rebuttal - Arbitrate
Complaint Review: Exede/wildblue High speed internet
Exede/wildblue High speed internetWildBlue Customer Care WildBlue Communications, I, Select State/Province USA
Exede/wildblue High speed internet Slowed to a crawl and can't access WildBlue Customer Care WildBlue Communications, I Colorado
*Author of original report: Wildblue.net still doesn't care
*Author of original report: Not convinced Exede and wilblue care
*UPDATE Employee: I want to help
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I signed up with wildblue internet service for highspeed internet in June of 2013. I have had problems with them not allowing me into my account to check my band usage for months now. I have called and emailed and chatted and all I was met with was rudeness and when I get rude back they won't help you. These people are taking almost 60 dollars out of our account every month but yet I am not allowed to go to their website and check my usage. They make sure I use too much every time. I am not the only ones.
If you go to the search box on the computer and type in what is wrong with wildblue internet service it will shock you what they are doing to people. I have begged and pleased with them. I changed my password and it worked for a while and now they have messed it up again. One man said they change his password without his permission. Everyone is being ripped off by this company and we can't get any help. The company is Exede/wildblue. I wish someone would try and help us if you can. If we try and cancel because of bad service they charge us hundreds of dollars for a disconnection fee.
And one man was charged for equipment that he was trying to send back but they refused to send him a box to mail it in and they wouldn't accept his box because it had to be one of their boxes. If we go over our 12gb then we are slowed to a crawl until the following month. I have to take classes on the internet and this should not be happening. We pay them and we should not be limited for high speed . It is silly. Check this website out wildblue-sucks.com and see how they are doing customers. They have been doing this to customers since 2007 and nobody seems to be trying to help.
Please, if you can help us with this. thank you
This report was posted on Ripoff Report on 09/17/2013 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Exedewildblue-High-speed-internet-/WildBlue-Customer-Care-WildBlue-Communications-I-Select-StateProvince-80155/Exedewildblue-High-speed-internet-Slowed-to-a-crawl-and-cant-access-WildBlue-Customer-1085218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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