- Report: #734236
Report - Rebuttal - Arbitrate
Complaint Review: Exelon
ExelonPO Box 87522 Chicago, Illinois United States of America
Exelon Commonwealth Edison Disregarded minimum paymets Chicago, Illinois
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After picking up additional employment, I started paying my base bill plus 20% extra to reduce the balance. Within 4 months, I reduced my balance by $600.
While precociously balancing my budget and still making additional payments, I had my power shut off (after a confirmed payment 5 days before shut off). When I called ComEd's "consumer services division" I was informed that my payments were insufficient and they wanted the full balance NOW.
Having no other option, I paid in full, thus endangering my other financial responsibilities. Yet, my power wasn't restored for another 24 hours.
When I called to complain, I was informed there was nothing I could do about the delay, and any problems I had were none of their concern.
With their exorbitant fees just for having the 'privilege" of having the service provided (even though they are the only company that provides the service), I think that it unreasonable that they cannot accept someone trying to do right and pay their bill.
The residents and business owners of Illinois and Maryland are at the mercy of this govermently supported monopoly, and it would be nice if the consumers had some rights.
This report was posted on Ripoff Report on 05/28/2011 03:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Exelon/Chicago-Illinois-60680/Exelon-Commonwealth-Edison-Disregarded-minimum-paymets-Chicago-Illinois-734236. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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