• Report: #350736

Complaint Review: Expedia & Expedia.com

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  • Submitted: Sun, July 13, 2008
  • Updated: Sun, July 13, 2008

  • Reported By:midland Texas
Expedia & Expedia.com
expedia.com Nationwide U.S.A.

Expedia & Expedia.com Took money but did not book reservation internet online

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After planning our trip for several months. We decided to book our trip using Expedia. The first customer service person we contacted was not very knowledgeable and deleted our information 3 times and had to start over. This should have been my first clue to do it myself. (1 hour and 28 minutes
on the phone).

After no sucess with the telephone agent I decided to book it online. We split our payment between 2 debit cards. When we submitted the reservation 1 debit card rejected the other debit card accepted. But the reservation was not made & was not held in pending it was just rejected. Our debit card that was accepted was deducted a charge of $1151 even though our reservation was not accepted. I called Expedia, after 3 calls, and over 2 hours on the phone I was told there was nothing we could do and the charge would fall off our card in 24 to 72 hours.

3 banking days later our money was back in our account. We attempted to make reservations one more time using Expedia & the same thing happened again! This time Expedia deducted $781.18 from one card, rejected the other card and did not book our reservations.
The amounts deducted from our accounts were bizarre amounts and had nothing to do with the reservation amounts or the amounts entered into Expedia. This time I contacted my bank directly and told them what happened. I was given a merchant removal hotline number, by my bank, and contacted Expedia and after a little over an hour on the phone & 2 disconnections later my money was back in my account.

Prior to making the reservations we visited our banks and raised our daily limits so that there would be no reason that the reservations would not be accepted.
It seems like Expedia is using customers money up to 3 days therefore earning interest without providing the customer with anything.

On a positive note we booked our reservations directly with the airline and directly with the hotel and ended up with an upgraded room and saved ourselves $249.00.
If this happens to you call your credit/debit card company & get there merchant removal hotline number, then call Expedia and stay on the phone with them until they remove the charge!

Bam Bam
midland, Texas
U.S.A.

This report was posted on Ripoff Report on 07/13/2008 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia-Expediacom/nationwide/Expedia-Expediacom-Took-money-but-did-not-book-reservation-internet-online-350736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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