- Report: #575601
Report - Rebuttal - Arbitrate
Complaint Review: Expedia & United Airlines
Expedia & United AirlinesInternet United States of America
Expedia & United Airlines Refund Ripoff, Internet
I have been a customer of Expedia for about 10 years and have never had a problem or a trip canceled.
I Booked a vacation with Expedia in March of 2009 to go to southeast asia. In May the airline changed the departure city to a location that was not practical for me so I asked if I could cancel and get my money back. Expedia said that was ok and they would refund the money. They said that it would take 1 to 3 billing cycles to have the money refunded to my credit card account. (one to three months).
The total bill was $1950. In August 2009 I received $911 back. According to Expedia that was the hotel portion of the trip. They kept saying that the balance would be refunded from United Airlines within 1 to 3 billing cycles.
The date of the trip came in november came and went with no refund.
After dozens of calls to Expedia (most to overseas operators) They are now telling me I have to contact United for my refund. United has no contact phone number to deal with refund request. I got a fax number and a email address from expedia. The fax number goes no where and the email address never even bothere to respond to your issue.
I finally called the credit card company and asked that they reverse the charges. It was to late. After 90 days of the charge they can't do anything.
The lesson learned (beyond not ever using expedia or United Airlines) is:
When ever you cancel something purchased with your credit card immediately call the credit card company and reverse the charges. It does not take 1 to 3 billing cycles to get money refunded to your account. That is bs
It cost me about $1000 to learn that lession.
This report was posted on Ripoff Report on 02/28/2010 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia-United-Airlines/internet/Expedia-United-Airlines-Refund-Ripoff-Internet-575601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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