ED Magedson – Founder
Expedia333 108th Ave NE Ste 300 Bellevue, Washington USA
Expedia Thieves, Rip-Off Artists, Dishonest, Poor Customer Service, Inexcusable Miscommunication, Non-Ability to Listen, Refusal To Give Entitled Refund Bellevue Washington
On 05-24-13 we called Expedia & made a one-way plane reservation for 05-27-13 on United Airlines from Colorado Springs, CO to San Diego, CA for my son. We paid $311 for his plane ticket. We received a confirmation email with the flight numbers, date, times, places & payment information. On 05-27-13 we dropped my son off at the airport. Shortly after, we received a phone call from my son. He told us that United Airlines bumped him off the flight (even though it was a paid reservation) and gave his reservation to a stand by. My son spoke to a manager at United Airlines & he told him that the only thing that they could do was put him on a flight later that night to Denver, CO but once in Denver, he would still be a Stand-By passanger & there were no flights to take him to San Diego, CA. We called United Airlines ourselves & they refused to fly my son to San Diego or authrize a refund of our $311 that was paid to them the day the reservation was made. We called Expedia & spoketo no less than 4 agents & 4 supervisors. Each person we spoke to claimed that there was a check-in time that was either 30 minutes, 90 minutes, 1 1/2 hours or 2 hours early (they would not confirm which time was correct). This information was not previously told to us, nor is it included in our confirmation email that Expedia sent to us. In any case, my son was indeed at the airport eary enough to be included in one of those time frames. Expedia would not listen to us. They would not admit to their mistake. They were rude & unprofessional. We offered to forward their email back to them to verify that we weren't given time frames for check in. They kept repeating the phrase: We understand that you're concerned but we won't help you. They told us that because it was a non-refundable ticket, they could revoke it without a reason & keep our money. They told us that unpaid stand by passangers had every right to bump passangers with paid reservations. They said there was nothing they would do for my son who was stranded at a Colorado airport with no way to go home to San Diego & had Expedia & United Airlines steal his $311. Not only does my son not have his plane reservation, he is stuck in a strange city, has no way home, has been embarassed & humilited by being bumped off his flight for no valid reason & he has had his $311 stolen from him by Expedia. We all know that United Airlines is not a decent airline, but that is no excuse for their 3rd party company, Expedia, to make up lies to steal consumer's money. We will do everything in our power to get our $311 back. A pre paid reservation comes before an unpaid stand by. What Expedia is doing to us is not legal & they need to be punished for what they are doing to us.
This report was posted on Ripoff Report on 05/27/2013 10:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia/Bellevue-Washington-98004/Expedia-Thieves-Rip-Off-Artists-Dishonest-Poor-Customer-Service-Inexcusable-Miscommu-1054251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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