- Report: #282911
Report - Rebuttal - Arbitrate
Complaint Review: Expedia
Expedia3150 139th Ave SE Bellevue, Washington U.S.A.
Expedia The Expedia.com promise is worthless, get a travel agent Bellevue Washington
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The expedia employees repeatedly told us there was nothing they could do to help us. We spoke with four separate employees and got the response to go back to the airline and "take whatever they give you."
At 6:21 a.m. on October 25, 2007, we received an email from Expedia letting us know our flights to Mexico City and Puerto Vallarta were cancelled. Mind you, we told four Expedia Employees the same thing at 4:00 a.m. and our flight was scheduled for 7:00 a.m. so a 6:21 a.m. notificaiton meant nothing to us.
We usually use Travelocity but gave Expedia a shot a few times; however, this is the second time Expedia has left us dangling so the Expedia promise is meaningless. We just booked a December trip with Travelocity because we cannot be left with no assistance like the Expedia Employees did.
We have booked our own travel on line for years but never have we needed an actual travel agent like October 25, 2007, when Mexicana Airlines and Expedia left us and our three year old stranded. In the end, we lost a full day off of our seven day vacation.
We are not spreading the word that travel agents are not obsolete. Travel Agents are indispensible if you run into problems in the midst of your travels. The Expedia Promise is nothing more than marketing.
Long Beach, California
This report was posted on Ripoff Report on 11/04/2007 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia/Bellevue-Washington-98005/Expedia-The-Expediacom-promise-is-worthless-get-a-travel-agent-Bellevue-Washington-282911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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