- Report: #249227
Report - Rebuttal - Arbitrate
Complaint Review: Expedia
Expediawww.expedia.com Bellevue, Washington U.S.A.
Expedia Misleads consumers with hotel reviews ripoff Bellevue Washington
*Consumer Suggestion: totally agree
*Consumer Comment: Same experience with Hotels.com and Expedia
* : Trip Advisor give a totally different picture of the same hotel
* : Expedias feedback system is biased and censored
*Author of original report: Good suggestions
*Consumer Comment: Wonder who Expedia defines as a Customer?
*Consumer Comment: Better Idea
The next time this happened was when I traveled to NM. The hotel had failed to maintain the pool and I felt deceived especially since in a review from 2 months before, another travler mentioned the hot tub being out of order. My most recent attempt ironically was when I was going to leave a glowing review for the Marriot Warner Center.
I was leaving it a 5 rating in all categories but in my tips to travlers I warned of the obnoxious valet parkers demanding keys even for people self parking. For some reason that review was deleted, and I have actually seen scores change on the hotel with the same two reviews. I think I saw a third one and now there are only two again.
In any case my experience is proof enough of deceptive marketing because Expedia gives the appearance that it allows unhindered ratings of hotels by actual travelers. When I have sent emails to Expedia, all I get back are form letters telling me how to leave a review.
Just warning people
San Marcos, California
This report was posted on Ripoff Report on 05/18/2007 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia/Bellevue-Washington/Expedia-Misleads-consumers-with-hotel-reviews-ripoff-Bellevue-Washington-249227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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