- Report: #954872
Report - Rebuttal - Arbitrate
Complaint Review: Expedia
Expedia Expedia.com Best Price Guarantee Refused After taking the money In spite of a promise to adjust the price, Internet
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I promptly called him after coming back from cruise. He acknowledged our conversation and said he is going to process the credit immediately and said I should get an e-mail within 2 business days. I never got the e-mail back. After that I could not reach him. When I called after a few weeks, someone else said he left the company. She said she could not verify our conversations since their systems changed. She said will put in a request to check the old system to check telephone recordings.
Two days later one other lady called and said they do not hold voice records and she can do nothing about it. This is totally ridiculous and they wasted my time hours and hours on phone with different people and finally refused to do anything. The lady was so rude on the phone she says she can not honor a promise her employees did since they may have mislead me. I am not sure where to go and how to resolve this.
This report was posted on Ripoff Report on 10/14/2012 03:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Expedia/internet/Expedia-Expediacom-Best-Price-Guarantee-Refused-After-taking-the-money-In-spite-of-a-prom-954872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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