Expedia.com "If it's not in writing, if it's not in our computer, then the customer is always wrong (or lying to us)." Internet

Have you considered advising the credit card company that the charge was not authorized? I have gotten great assistance from credit card companies with similar instances where merchants did not honor their agreements, especially if I have dates, times, and names to document.

Maybe I didn't stress this enough:

Expedia made a mistake when an agent of Expedia told me she would VOID my transaction, but never did. That said, I called Expedia to express my dismay (to say the least) at being charged for this trip when I had been PROMISED it would be VOIDED. I expected someone to understand what I was going through, but instead, I was treated very rudely and all but accused of lying (telling me things like, if anyone promised to void your vacation, it would be in our computer ma'am, AND this isn't the first time someone like you changed her mind and tried to get out of paying, etc. etc).

I was treated horribly by Expedia. Their agent made a false promise to me that cost me alot of money, and they refused to even acknowledge a possible error on their part. Yes, I know it is the airline's policy that changes must be made within 24 hours-BUT-I reported my mistake within 1 minute to Expedia, and, even though they told me they would, they did nothing about it. Northwest Airlines, on the other hand, took over where Expedia left off and really saved this vacation for me (airline fees and all)!

Please, Chip, call 1-800-expedia the next time you have a problem with your Expedia vacation(make sure they already have your money, of course, or they just might treat you like a human being). Please, write back and tell me how things went for you!

I think I understand what you're saying. I was neglegent in not checking and double checking my intinerary. I relied on a prefilled date, which might well have been on the website because I had searched so many times for best deal, but I did follow the Expedia rules. I called within 24 hours (acutally less than one minute after I booked the trip) to cancel the reservation and report my mistake. The agent told me she would void the transaction. I was so relieved that Expedia would do that for me--it was more than I had expected. I called to double check that a void was actually going to take place and was told by an agent that the void might not appear on my card for seven days, and I called my credit card company to find out what to expect since I had never had to void a large transaction like this before.

My complaint was perhaps not clear. I am disappointed because the company did not in any way honor what their representative told me over the phone. They pretended like it never happened. I would have been happy if Expedia had at least split the difference with me, but they refused to do anything.

I work in retail. I work for a company that believes in trying to find a win-win situation for both the customers and the corporation. Really, is it too much to ask that people do what they say they are going to do? Or at least try to meet in the middle when it appears that a mistake has been made by both parties?

Furthermore, I feel like Expedia was not honest with me when their agent said the transaction would be voided and did nothing. I feel there was some kind of mistake made on Expedia's part. I also strongly believe the fact that they had two accounts under my name might be partly responsible for the void not showing up on the account where I booked the trip. In fact, when I later called to cancel this now infamous trip, the agent pulled up the wrong account and said my trip hadn't even been booked yet (this was a duplicate file with the CORRECT dates and travel times)...

Tell me plaes, do you at all understand how an honest consumer would be frustrated by this situation?

I don't mean to sound mean, but a lot of posts on this site really come down to personal responsibility.

I frequesntly use Expedia. You have ample opportunities to confirm and re-confirm your itinerary BEFORE you book. You should have caught your mistake, and the fact you didn't isn't Expedia's fault.

That said, people do make mistakes, but you need to know that the fees imposed for mistakes customers make are charged by the airlines and the hotels, NOT Expedia.

You should've caught your mistake prior to hitting the "book now" button. The fact that you didn't isn't anyone else's fault but your own, and I fail to see how you are bieing ripped off by Expedia.

BTW, I DO NOT work, and have never worked, for Expedia.