- Report: #1087213
Report - Rebuttal - Arbitrate
Complaint Review: Expedia.com
Expedia.com Be careful when canceling reservations unknown
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My advice to Expedia.com Customer Service Agents who work in the cancellation department
Please specifically ask the client before clicking the cancellation button if they definitely wish to cancel their reservations.
I originally wished to cancel my reservation, as I thought I would not have the money to pay for my hotel. As I was talking to the customer service rep, I was informed that my hotel reservation was a prepaid reservation, so I had already paid for imy room. My airline ticket was also already paid, which I knew and I knew I could not rebook that flight. The only money I would have had to come up for my trip would have been out of pocket expenses - food, entertainment, etc. I told the rep I did not wish to cancel my reservation, once I found that out and he had already canceled it. I had a special rate, which of course, I lost and now I will have to cancel my vacation, which I am very upset about. This was a loss to both Expedia and the hotel and if the rep had taken the time to confirm I truly wanted to cancel first unless of being in a hurry to click that cancellation button, this could have been avoided. This was my first and LAST experience with Expedia.
This report was posted on Ripoff Report on 09/25/2013 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Expediacom/Select-StateProvince/Expediacom-Be-careful-when-canceling-reservations-unknown-1087213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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